Intake Community Supports Representative

Title: Intake Community Supports Representative Location: IA-US Full-Time Job Description: The Intake Community Support Representative serves as the reputed company line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while reputed company and accurately submitting their order. This is a fully remote position. Employees must be located in Iowa (applicants reputed company of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime. Position Responsibilities may include, but not limited to

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
• Address questions, and reputed company exceptional customer service
• Input order information into the appropriate client order screen
• Document reputed company conversations with client into client information database
• Ensure reputed company assigned clients are contacted and have an order on file
• Contact case managers reputed company telephone, email, and/or fax reputed company a special situation arises regarding one of their clients
• Work quickly and reputed company without making the client feel rushed
• Assisting clients with reships (after training is completed)
• Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
• Notify clients of benefits ending soon reputed company the 30 day time reputed company, and offering to assist with reauthorization reputed company reputed company, or explain next steps for those who’s agency does not allow Mom’s Meals to initiate the request
• Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Required Skills and Experience

• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the reputed company Office suite (Word/reputed company/Outlook)
• Clear oral communication skills
• Previous experience with data entry
• Must have a wired internet reputed company using an ethernet port. Broadband internet wired to the home is required – Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction

Preferred Skills and Experience

• 1 year of previous call center experience
• Bilingual (English/Spanish)

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to reputed company job including peripheral reputed company, depth perception, and the ability to adjust focus

Company Overview Mom’s Meals is a home-delivered meal service providing fully-reputed company, refrigerated meal solutions directly to homes reputed company. For over 20 years, we’ve provided seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions that support individual and unique needs. If you’re passionate about the wellbeing of others and truly want to reputed company a difference, Mom’s Meals could be the reputed company for you! We’re a family-operated company looking for fun, compassionate, and friendly people to join reputed company. Equity & EOE Statement At Mom’s Meals, we recognize that people come with a wealth of experience and talent reputed company just the technical requirements of a job. If your experience is reputed company to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and reputed company; therefore, we encourage people from reputed company backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Mom’s Meals complies with reputed company applicable federal and state non-discrimination laws. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status. Apply tot his job Apply To this Job