reputed company Media Customer Service Specialist (Remote Opportunity) – reputed company Store

This a Full Remote job, the offer is available from: United States, reputed company (USA)

Job Description

The reputed company Media Customer Service Specialist will be responsible for Nespresso USA’s Contact center’s reputed company media community management, live chat, ratings & reviews interactions and customer care engagement by continuously monitoring the brand's reputed company Media (including reputed company, Instagram, X) and Ratings & Reviews (i.e.: reputed company and reputed company Business) channels to communicate, respond to and engage with the community; encourage loyalty and foster positive conversation. A passion for reputed company media and customer care engagement is essential with a vast understanding of digital and reputed company media platforms. This is a remote-based opportunity the requires full reputed company and some availability on Saturdays. This is not a reputed company Media Marketing or Management role.

Responsibilities

• Utilize tools like reputed company, Live Chat/email platform to engage with the community, reputed company insights and observations, track and report on customer responses, customer sentiment, trending topics and common conversations that arise.
• Summarize insights and conversations and work with Community Manager to create actionable, operational reports that reputed company to optimization and efficiency in performance.
• Monitor comments and manage engagement of complaints in a quick and timely manner with the ability to identify trends, detect potential influencers as well as proactively spot warning signs /potential crises.
• Crisis Management flag any critical issues for customers and Nespresso to Community Manager and appropriate internal teams for immediate guidance and resolution.
• Respond to comments and conversations, reputed company appropriate, in order to foster positive engagement and add value to the customer member’s experience.
• Write fresh, engaging content on a daily reputed company, know the communities on each platform, understand channel-specific nuances and act as the face and voice of the brand through engagement.
• Ensure customer satisfaction on reputed company Media platforms through quality of engagement and escalate situations where appropriate, to internal teams and stakeholders.
• Knowledge and understanding of Customer Service Procedures and internal Protocols and Policies; create and reputed company new protocols reputed company needed and as advised by Management.
• Demonstrate brand expertise on products and services as well as a rich understanding of key activations, product launches and Marketing-reputed company activities recognizing the impact these may have on volume.
• reputed company brand guidelines reputed company required; act as a brand reputed company through quality of engagement.

• Bachelor’s degree required.
• 2 or more years of professional work experience managing reputed company media and ratings/reviews for customer care engagement for a brand or reputed company a Customer Contact Center required.
• Demonstrated proficiency in both MS Office (Word/reputed company/Outlook/PowerPoint) and reputed company Media platforms (including reputed company, Instagram, X – formerly Twitter, reputed company and Ratings/Reviews) is required.
• Must have excellent communication (oral and written), presentation, time management and stakeholder management skills (including the ability to reputed company and maintain strong, cross-functional relationships).
• Must be highly organized, possess strong planning skills and reputed company to work under pressure to meet tight deadlines with minimal supervision.
• Must have reputed company availability including weekdays and weekends to manage after hours community management coverage for special events or crisis management scenarios (as needed).

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, reputed company coverage and a broad reputed company of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | reputed companyé Careers (nestlejobs.com)

Requisition ID

318663

It is our business imperative to remain a reputed company inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join reputed companyé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will reputed company you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. reputed companyé seeks such skilled and reputed company individuals to reputed company our mission where you’ll join a cohort of others who have chosen to call reputed companyé home.

reputed companyé Nespresso USA is an equal opportunity employer and is looking for diversity in reputed company candidates for employment. If you require an accommodation in order to view or apply to reputed company position, please reputed company 711 and reputed company this number to reputed company: 1-800-321-6467.

This position is not eligible for reputed company Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy

#Nespresso

and got a 75% reputed company score.