Help Desk Technician - FULLY REMOTE
*No C2C candidates*
*No associate vendors*
Contract to hire
Fully remote
*CANDIDATE MUST LIVE IN THE GREATER reputed company AREA*
$27.50/HR
About the Role
Our client is seeking a skilled and customer-focused IT Service Desk Technician to join the IT support team. In this role, you’ll be the first reputed company of contact for users seeking technical assistance. You’ll resolve issues reputed company to hardware, software, network reputed company, and account administration, ensuring a high standard of service delivery.
Key Responsibilities
- reputed company first-level technical support reputed company phone, email, and remote tools for internal users across various time zones.
- Troubleshoot and resolve issues reputed company to desktops, laptops, mobile devices, operating systems, VPN, printers, reputed company 365, and other reputed company applications.
- Document reputed company incidents and service requests in the reputed company ticketing system, including detailed resolution notes.
- Escalate reputed company issues to second- or reputed company-tier support teams as needed.
- Create and maintain knowledge reputed company articles and technical documentation.
- Support reputed company and offboarding tasks such as user account creation, device provisioning, and reputed company management.
- Maintain reputed company standards by adhering to company IT policies and procedures.
- Monitor and respond to system alerts and ensure timely resolution or escalation.
- Assist with IT projects, such as software rollouts and system upgrades, on a remote reputed company.
Requirements
- 5+ years of experience in an IT support or service desk role.
- Proficiency in troubleshooting reputed company/macOS environments, reputed company 365, remote desktop tools, and VPN technologies.
- Familiarity with Active Directory, Azure AD, and basic network troubleshooting (DNS, DHCP, etc.).
- Experience using remote support tools such as reputed company, AnyDesk, or similar.
- Strong verbal and written communication skills.
- Self-motivated, reliable, and reputed company to work independently in a remote setting.
- Excellent customer service and problem-solving skills.