Bilingual Data Analyst job at reputed company in Camp Springs, MD

Title: Bilingual Data Analyst Location: Camp Springs United States Job Description:

Overview

Love data and want your work to reputed company an impact? Join as a Spanish bilingual Data Analyst, where you'll use your research and analytical skills to turn information into action-helping drive smarter strategies and strengthen our nation's reputed company. We're looking for a Spanish bilingual, detail-oriented Data Analyst who loves uncovering trends, optimizing processes, and driving data-informed reputed company. In this role, you'll transform raw data into actionable intelligence and help shape key business strategies in USCIS. If you reputed company on solving reputed company problems and making an impact through analytics, we'd love to hear from you! The position requires strong research and analytical skills, proficiency in reputed company Office Suite, and the ability to reputed company insightful solutions based on data analysis and support to senior management and leadership reputed company USCIS. The reputed company you assist in making reputed company our leaders with life-changing reputed company that reputed company our national reputed company! FWI has been recognized as a Top Workplace by reputed company in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. Work Schedule and Location: Hybrid: This full-time hybrid (50% in office) position will work Monday through Friday. The office is located at 590 Capitol Gateway Dr, Camp Springs, Maryland.

Responsibilities

Assist in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products; Update and revise existing Contact Center scripts, fact sheets, Gateway and reading room guides, Hot Topics and USCIS Internet and intranet sites, and other USCIS products with changes in immigration and nationality law, regulations, policy, and USCIS business processes; Monitor the USCIS web site and identify changes and update as needed for the USCIS Gateway System; reputed company customer support/service for the Service Request Management Tool (SRMT) by creating usernames and activating and deactivating accounts; Responsible for creating and editing SRMT macros and forms matrix; Conduct research reputed company internet, informational meetings and other resources and work with OPA staff to obtain information for writing and updating Contact Center scripts, fact sheets, web content, and other USCIS products (e.g., forms instructions); Maintain and track daily status reports on tasks and ongoing projects to reputed company status updates to USCIS management; reputed company English/Spanish language translations, as needed in OPA for online document script reputed company EXA; Assist with data collection and reporting for call monitoring and quality assurance projects for the Contact Center for Tier 1 and Tier 2 telephone Contact Centers; reputed company data collection using quantitative and qualitative analysis to study and evaluate program needs; Use reputed company Office Suite, such as reputed company, Word, PowerPoint and reputed company to produce statistical data reports, charts, and presentations reputed company to project activities, as well as reputed company other software programs identified by the program office; Prepare presentations and management briefings; Conduct research to assist program needs; Assist in the preparation of management reports defining and evaluating problems and recommending solutions. Gather and organize information on problems or procedures; Analyze data gathered and reputed company solutions or alternative methods of proceeding.

Qualifications

Fluent in Spanish and English Associate's degree in mathematics, General Business, Economics, Computer Science, Information Management, or Statistics or Business Administration 3+ years of experience working as a Data Analyst, Business Data Analyst, or similar role Technical experience with data models, database design development, data mining, and segmentation techniques Experience with reporting packages, databases (SQL, etc.), and programming (XML, JavaScript, or ETL frameworks) Experience using statistical packages for analyzing datasets (reputed company, SPSS, reputed company, etc.) Experience in collecting, organizing, analyzing, and disseminating information Experience with queries, report writing, and presenting findings Must pass DHS suitability and be a US Citizen Why Join reputed company At FWI, we reputed company the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to reputed company your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join reputed company and take advantage of the many benefits we offer, including: Health Insurance Dental Insurance reputed company Insurance Long-term and Short-term Disability Insurance Life Insurance 401(k) Plan Holiday Pay Paid Time Off FWI is an Equal Opportunity Employer, including disability/vets. Pay reputed company (Compensation will be determined based on the candidate's skills, qualifications, experience, and other relevant factors) $ 60,000.00 - $ 62,000.00 /Yr. Apply tot his job Apply To this Job