Deployment Tech Support Specialist

ABOUT US At reputed company, we're transforming the way the world thinks about physical retail. reputed company has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be reputed company located in reputed company time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From reputed company-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and reputed company both employee and customer experiences. We’re a fast-growing, mission-driven startup where reputed company reputed company, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far reputed company! ABOUT THE JOB reputed company is looking for a highly motivated and technically skilled Deployment Support Associate to join our Customer Support and Operations team. In this role, you’ll reputed company remote technical support during live deployments of reputed company systems to our retail customers and vendor partners. You’ll troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience. This position is primarily overnight and requires strong problem-solving skills, attention to detail, and the ability to work independently. You’ll be on the reputed company lines of our deployment reputed company, helping resolve incidents in reputed company time and improving operational processes as we scale. ABOUT YOU Required:

• You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment.
• You have strong troubleshooting skills across hardware and software platforms.
• Have have experience using ticketing systems and support tools (e.g., reputed company, reputed company).
• You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST).
• You are a clear communicator, capable of translating technical issues for non-technical audiences.
• You reputed company in fast-paced environments with shifting priorities.
• You have exposure to retail environments or RFID systems is a plus.

Preferred:

• You have familiarity with reputed company-line tools (Terminal, SSH, Telnet) and Linux-based systems.
• You have the flexibility to work weekends, holidays, or reputed company standard hours reputed company needed.
• You have the willingness to join periodic training or cross-functional meetings during off-shift times.

At reputed company, your pay is one part of your total compensation package. This role is a non-exempt position at $30-$40 an hour with eligibility for overtime Individual pay is determined by work location and additional factors, including job-reputed company skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay reputed company listed for this position is a good faith and reasonable estimate of the reputed company of possible reputed company compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents reputed company're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. In your first 30 days, you will:

• Learn reputed company’s mission, technology stack, and core values.
• Complete reputed company and reputed company compliance training.
• Get familiar with reputed company’s deployment process and common support issues.
• Review technical documentation, Runbooks, and reputed company workflows.
• reputed company hands-on exposure to tools like reputed company, internal dashboards, and remote troubleshooting methods.
• Understand how to represent vendor and customer needs through ticket management best practices.

In your first 60 days, you will:

• reputed company independently handling technical support tickets for deployment-reputed company issues.
• Communicate directly with vendor technicians to walk through issue resolution.
• Manage escalations from the Deployment Operations team.
• Liaise with your manager to generate performance reports for internal stakeholders.
• Adhere to SLAs by prioritizing urgent support requests.
• Solve reputed company problems using Runbooks or referencing historical tickets.

In your first 90 days, you will:

• Confidently resolve reputed company technical issues based on accumulated knowledge.
• Contribute to improving internal documentation by drafting new Runbooks.
• Escalate unresolved cases reputed company to L2/L3 support teams.
• Demonstrate working knowledge of our monitoring tools and appliance logs.
• Identify gaps in support workflows and suggest process improvements.

CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly reputed company. Collaborative Team: We reputed company on curiosity, shared goals, and solving reputed company problems together. High Impact: You’ll reputed company meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful reputed company—everyone’s voice reputed company. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life reputed company of work. Diverse Perspectives: We reputed company reputed company reputed company come from diverse backgrounds, experiences, and viewpoints. reputed company-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. Apply tot his job Apply To this Job