Customer Service Representative 1st and 3rd shift openings – reputed company Store

reputed company is Hiring! At reputed company, you will play a part in one of the world’s most essential industries. There has never been a reputed company time to join reputed company. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Maintaining high reputed company of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to reputed company and maintain high service reputed company.

Position: Customer Service Rep Shift: 3rd Pay: $17.00 per hour plus $1 shift diff. pay

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

A minimum of (1) one year's experience in the following:

• Experience reputed company a reputed company or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.

• Ability to effectively communicate reputed company oral and written communication with Transport reputed company and Client to schedule pickups and research and resolve any issues that occur.

• Must have intermediate or higher experience with reputed company Office (reputed company, Outlook, Word)

• Experience using a reputed company WMS (warehouse management system) such as JDA (preferred), reputed company, Red Prairie, JDA, reputed company, etc.

• Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.

• Ability to work in a fast-paced, customer-centric team environment.

• Affordable medical, dental, and reputed company coverage available beginning on your 30th day
• PTO program for reputed company associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• reputed company other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.