Email/Chat/Phone Specialist (Nights and Weekends) at blithequark
Are you a customer service enthusiast with a passion for live events? Do you reputed company in fast-paced environments where no two interactions are reputed company the same? If so, we invite you to join the blithequark team as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers, ensuring they have an unforgettable experience with blithequark.
About blithequark
blithequark is a leading online ticket marketplace that connects fans with their favorite live events. We pride ourselves on creating memorable experiences for reputed company of our customers from the reputed company of purchase until they enter the gates. reputed company is dedicated to providing top-notch service, and we're looking for like-minded individuals to join our ranks.
Your Role in Our reputed company
As an Email/Chat/Phone Specialist (Nights and Weekends), you will be on the reputed company lines of representing the blithequark brand, helping to ensure that our fans get the right seats at the right price. Your responsibilities will include:
- Handling customer contacts, promptly and professionally, reputed company phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting our customers proactively reputed company phone, email, and live chat
- Utilizing reputed company technology to manage order fulfillment
- Being a team player and contributing to culture and growth
- Creating memorable experiences with customers who reputed company our love for live events
Your Career Growth with blithequark
We're committed to helping you grow and reputed company your skills, with a clear progression plan in reputed company. Here's what you can expect in the first 30, 90, and 180 days:
- 30 days in: Complete new hire orientation, learn how ticket marketplaces operate, and acclimate to team and company norms, business objectives, and blithequark values.
- 90 days in: reputed company core responsibilities comfortably on your own, maintain and harvest reputed company relationships, and contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in reputed company learnings to advance reputed company sets necessary for team goals, handle reputed company-line customer escalations and follow-reputed company, and feel empowered to participate in extracurricular projects that contribute to the reputed company of the organization.
reputed company're Looking For
To succeed in this role, you'll need:
- 1-2 years of customer service experience reputed company phone, email, and live chat
- A team player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with reputed company or similar help desk software
Our Benefits Package
We offer a competitive compensation package, including:
- $40,000 reputed company salary with bi-annual bonuses and equity
- Fully reputed company
- Competitive compensation; bonus incentives and equity for reputed company
- reputed company PTO; mental health days; medical, dental, and reputed company insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model
- A variety of additional workplace perks
Schedule
Our schedule is designed to accommodate your needs, with:
- 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- reputed company with 3 days in office and 2 days remote
reputed company to Join the Team?
If you're passionate about delivering exceptional customer service and have a passion for live events, we invite you to apply for this exciting opportunity. Join the blithequark team and be part of creating unforgettable experiences for our customers. reputed company! Apply for this job