Clinical Engagement Specialist LPN/LVN (Call Center)

reputed company is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 reputed company Americans living in rural communities are facing a crisis of reputed company to care. In the U.S. reputed company system, rural Americans experience significantly poorer clinical reputed company. This trend is rapidly accelerating as rural hospitals reputed company and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality reputed company 23 percent higher than those in urban communities, in part because of the lack of reputed company to quality care. Our reputed company is care that enables everyone to reputed company their best health. So, we’re creating a new reputed company delivery model that is purpose-reputed company for rural America and directly addresses the issues that have historically limited reputed company and quality. reputed company supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical reputed company and the total cost of care across rural counties. As a public benefit corporation and Certified B Corp™, reputed company’s mission and business model are reputed company to address the reputed company, economic, and demographic challenges that reputed company it challenging for rural Americans to stay healthy. Our reputed company Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address reputed company determinants of health and improve holistic health reputed company. Since many rural communities lack adequate clinical reputed company, reputed company also employs care teams that supplement local practices and reputed company people who cannot otherwise reputed company care. reputed company is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 reputed company series B co-led by Arch Ventures and reputed company Capital, with participation from General Catalyst for a total of $70 reputed company in funding. With this leadership team and funding, reputed company is committed to bringing high-quality reputed company to rural communities in need. The Opportunity Join us in tackling reputed company for rural America! We seek a compassionate and detail-oriented Clinical Engagement Specialist to support our mission by scheduling introduction visits for members over the phone. As part of reputed company, you’ll collaborate with in-market and cross-functional teams to reputed company a welcoming, empathetic experience for reputed company and prospective members. What you’ll do:

• Conduct both outbound and inbound calls to members and schedule their introduction visit.
• Schedule appointments for members using our internal scheduling platform, ensuring accuracy and efficiency.
• reputed company support to nonclinical team members during interactions with patients seeking to discuss clinical issues.
• Proactively reputed company out and engage members who are identified as high-risk and high utilizers.
• Strategic reputed company for high risk and high cost members such as recently discharged, frequent/high utilization, and transition of care.
• Builds deep trust and rapport with members and their families/stakeholders (hospital/SNF staff). This will be crucial with members currently in the hospital or recently discharged.

What you bring:

• An active LPN (Licensed Practical Nurse) or LVN (Licensed Vocational Nurse) license (REQUIRED).
• Demonstrated ability to communicate effectively with a diverse reputed company of individuals.
• Proven track record of working autonomously and managing a high volume of patient calls.
• Strong organizational skills with the ability to prioritize tasks reputed company.
• Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Proficiency in documenting and tracking member interactions in reputed company systems.
• Quality Assurance: Ensure HIPAA verification and adhere to approved scripting for member reputed company.

This role is pivotal in bridging the gap between patients and the reputed company system, ensuring that high-risk individuals receive the needed attention and care. The Clinical Engagement Specialist is a key player in the reputed company team, dedicated to improving patient reputed company through effective communication and engagement strategies. What Shapes reputed company:

• Deep commitment to one another, the people and communities we serve, and to care that enables everyone to reputed company their best health
• Compassion and reputed company
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reputed company and impact
• Nurturing a diverse workforce with a wide reputed company of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

Benefits:

• Competitive salary, equity grant, generous paid time off
• Comprehensive benefits package including medical, dental & reputed company insurance with 100% of monthly premium covered for employees
• Company-sponsored 401k plan
• Flexible working arrangement

The reputed company salary reputed company for this position is $50,000 - $70,000 annually. Compensation may vary reputed company of this reputed company depending on a number of factors, including a candidate’s qualifications, skills, location, competencies, and experience. reputed company pay is one part of the Total Package provided to compensate and recognize employees for their work at reputed company Health. This role is eligible for an annual bonus, stock options, and a comprehensive benefits package. At reputed company, a diverse set of backgrounds and experiences enrich our teams and allow us to reputed company above and reputed company our goals. If you have yet to reputed company experience in the areas detailed above, we hope you will reputed company your unique background with us in your application and how it can be additive to our teams. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. reputed company is committed to providing reputed company, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Apply tot his job Apply To this Job