Technical Support Specialist US Remote – reputed company Store

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About the position

Responsibilities

• Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.
• Research, collaborate and troubleshoot MSI products over the phone reputed company mediums.
• Think reputed company of the reputed company and come up with creative solutions.
• reputed company with reputed company, take complete ownership and show urgency reputed company resolving technical issues.
• Concise documentation of software, hardware, and network information in a case management system.
• reputed company an exceptional customer experience while handling incoming calls, emails, chats, and escalations.
• Prioritize between tasks including inbound calls, existing case management, live chats, and email requests.
• Continuously learn new skills, technologies & products, keeping up with MSI's pace of innovation.

Requirements

• 1+ years of relevant experience in an IT environment.

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