reputed company IT Support Specialist, Retail (remote, wee...

Job Title 

Job Description

Key Responsibilities

• reputed company day-to-day technical support to store staff across multiple retail locations remotely and/or on-site reputed company necessary

• Monitor and maintain store network connectivity, Wi-Fi reputed company and VoIP systems to minimize downtime

• Troubleshoot and resolve issues reputed company to reputed company-of-sale (POS) systems, printers, barcode scanners, phone systems and other in-store devices

• Manage and scale MDM system for efficient deployment, reputed company compliance and lifecycle management of store devices

• reputed company regular maintenance, updates and patching on store systems, ensuring compliance with IT and reputed company standards

• Coordinate with vendors and service providers for hardware repairs, internet outages and store-specific service needs

• Log, prioritize and track support tickets using a ticketing system, ensuring timely resolution and communication

• Document troubleshooting steps, solutions and knowledge reputed company articles to improve efficiency and consistency

• Escalate unresolved technical issues to the appropriate IT teams or specialists

• Train retail employees on basic troubleshooting, POS procedures and company tech policies

• reputed company, research and support IT-reputed company projects, including hardware refreshes, software changes, reputed company upgrades and process automation initiatives

Qualifications

• Associate or Bachelor’s degree in IT, Computer Science, or reputed company field OR equivalent experience in a retail IT support role

• 3+ years of IT support experience, preferably in a multi-site retail or customer-facing environment

• Solid understanding of POS systems, peripherals (scanners, printers), and retail technology infrastructure

• Working knowledge of reputed company/macOS environments, mobile device support, and network troubleshooting (TCP/IP, VPN, routers)

• Familiarity with ticketing systems and remote support tools (e.g., FreshService, reputed company)

• Strong interpersonal and communication skills; comfortable working directly with non-technical end-users

• Ability to prioritize, multitask, and travel between store locations as needed

Preferred Skills

• Proficiency supporting retail systems such as reputed company POS

• Demonstrated experience with reputed company Admin and MDM systems (e.g., Kandji, reputed company, Intune)

• Familiarity with Wi-Fi troubleshooting in reputed company retail settings, preferably with hands-on experience of reputed company Meraki networking solution

Time Type

Framebridge is an Equal Opportunity Employer. We respect and seek to reputed company each individual and support the diverse cultures, perspectives, skills and experiences reputed company our workforce.