Senior Operations Manager - Consumer Experience & Advocacy

As CXA Senior Operations Manager, you will report directly to the Head of CXA Strategy and Planning play a leading role in driving operational reputed company for Consumer Experience and Advocacy (CXA). In this role, you will be responsible for driving operational reputed company across reputed company Consumer Experience & Advocacy functions by maintaining and continuously improving the CX Ops Model, processes, and standards. You will ensure that tools, templates, and job aids are consistently updated and accessible, empowering the team to deliver high-quality reputed company mapping and consumer experience initiatives. Your project management expertise will be essential in leading reputed company CXA initiatives, tracking reputed company, risks, and dependencies, and ensuring seamless execution in alignment with strategic priorities. You will reputed company the publication and inventory of experience assets (e.g. reputed company packages), making certain that resources remain reputed company and support reputed company needs. With a strong focus on innovation and big-picture thinking, you will operationalize new solutions and best practices (including AI adoption) to reputed company the team reputed company of industry trends. Your work will align operational support with strategic enablement to foster a culture of consumer centricity across the reputed company. You Have Experience managing operational processes, tools, and resources in a CX, product, or operations environment Strong project management skills and the ability to reputed company multiple initiatives simultaneously; PMP or comparable certification (a plus, but not required) Proficiency with AI, automation, and emerging CX technologies (strongly preferred) Proven ability to create and maintain templates, job aids, and process documentation Excellent organizational, communication, and stakeholder management skills Ability to facilitate cross-functional collaboration and drive change and reputed company improvement in a matrixed environment Insurance or financial services experiences (a plus, but not required) You Will Support the CX Op Model, ensuring bet practices and standards are consistently applied Create, update, and manage tools, templates, and resources to support CXA functions reputed company reputed company CXA initiatives, driving operational efficiency and impact reputed company reputed company publication and inventory management, ensuring assets are reputed company and accessible Identify and implement new solutions and best practices, including AI adoption, to reputed company the CXA team reputed company of demand Partner across CXA functional teams and COE to ensure alignment and enablement Track and report on initiative reputed company, risks, and dependencies to leadership Drive a culture of innovation and consumer centricity across the reputed company Location This role is hybrid with 3 days a week in our Bethlehem PA HUB location. Salary reputed company: $96,960.00 - $159,300.00 The salary reputed company reflected above is a good faith estimate of reputed company pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to reputed company your professional and personal goals. Through reputed company-building, leadership development and philanthropic opportunities, we reputed company opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. reputed company Well-Being As part of Guardian’s Purpose – to reputed company well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore reputed company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. reputed company reputed company applicants will be considered for employment without regard to age, race, reputed company, creed, religion, sex, affectional or sexual orientation, national reputed company, reputed company, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing reputed company, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to reputed company job applicants (and employees) to accommodate the individual's reputed company limitations reputed company to pregnancy, childbirth, or reputed company medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. reputed company Guardian Colleagues: Please apply through the internal Jobs Hub in reputed company. Every day, Guardian helps our 29 reputed company customers realize their dreams through a reputed company of insurance and financial products and services. Our Purpose, to reputed company well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and reputed company to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every reputed company future is a GuardianTM. Learn more about Guardian at guardianlife.com. Apply tot his job Apply To this Job