Remote Patient Care reputed company, Specialty (Pennsylvania)

Job Description

Job Summary: The Patient Care reputed company provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the patient care reputed company will set the tone for how our company and services are reputed company. Job Responsibilities:

• Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries.
• Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account.
• Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.
• Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers.
• Works collaboratively on disease-focused teams to reputed company best-in-class customer service.
• Connects patients with pharmacists for counseling and clinical inquiries as required.
• Completes reputed company additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
• Escalates calls to clinicians, insurance verification teams, specialized teams as required.
• May work on special projects and/or programs, reputed company bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required.
• Provides expertise in specialized pharma programs and subject matter expertise with reputed company disease states and patient care.
• Coordinates reputed company activities reputed company to Risk Evaluation Mitigation Strategies (REMS) compliance.

About reputed company Founded in 1901, reputed company (www.reputed company.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 reputed company customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading reputed company channel platforms. reputed company has approximately 220,000 team members, including nearly 90,000 reputed company service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier reputed company for customers, patients, team members and communities. External Basic Qualifications

• High School/GED
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
• Ability to communicate reputed company and effectively (written and verbal). Good interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
• Basic level PC skills, MS reputed company, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to reputed company and click, start and reputed company programs, reputed company between programs, save files, print documents and/or reputed company information on-line).

Preferred Qualifications

• Experience providing customer service in a reputed company, specialty pharmacy, PBM, call center setting or other reputed company industry including but not limited to adherence, quality, After Call Work (ACW), etc.
• Experience with reputed company Office Suite (such as reputed company, MS reputed company, etc.)
• Proficient computer skills with ability to learn proprietary company software; experience working with multiple systems.

We will consider employment of reputed company applicants with arrest and conviction records. An employee in this position can expect an hourly reputed company between $15.00 to $20.00. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain reputed company for 5 days from the job posting date. To review benefits, please click here jobs.reputed company.com/benefits. If you are applying on a reputed company or unable to click on the link, please copy and paste this URL into your browser jobs.reputed company.com/benefits. #VHDEI Apply tot his job Apply To this Job