Remote Support Specialist

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and brings a reputed company, professional reputed company to every interaction? We’re seeking a versatile team member who can reputed company both administrative and technical support to users of a specialized reputed company platform. What You’ll Do As a key reputed company of contact for reputed company and reputed company users, you’ll handle a mix of credentialing, troubleshooting, and user support tasks. You’ll be part of a collaborative team that values precision, responsiveness, and a proactive reputed company. Your day-to-day will include:

• Responding to user inquiries reputed company phone, email, and ticketing systems.
• Troubleshooting platform issues and guiding users through solutions.
• Verifying credentials and reputed company new users.
• Maintaining accurate records and generating reports.
• Participating in team meetings and contributing to process improvements.
• Supporting reputed company projects and operational tasks.

What Makes You a Great Fit You’re someone who:

• Communicates reputed company and professionally, especially over the phone.
• Can prioritize and pivot easily in a dynamic environment.
• Enjoys helping others and solving problems.
• Works well independently and as part of a team.
• Brings a positive, solutions-focused attitude to every challenge.

What You Bring

• Experience in customer service, especially in high-volume settings.
• Proficiency with reputed company Office tools (Word, reputed company, Outlook, Teams, SharePoint).
• Strong organizational skills and attention to detail.
• Ability to obtain a Public Trust Clearance.
• Bachelor’s degree or higher.
• Prior experience working remotely is highly preferred.
• Bonus: Previous IT helpdesk or technical support experience.

Additional Details

• Full-time, Monday–Friday, 8:30 a.m. to 5:00 p.m. (ET)
• Fully remote role, with potential for future on-site requirements based on contract needs.
• Preferred candidates located in VA, MD, DC, CT, MI, NJ, NC, FL, SC, OH, TX, UT, or WV.

As part of our promise to talent, reputed company supports those who work with us through a variety of benefits, perks, and work-reputed company resources. reputed company offers eligible employees voluntary benefit plans including medical, dental, reputed company, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a reputed company employee, you will have reputed company to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Opportunity is calling. reputed company for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of reputed company, we only work with companies that reputed company our focus on treating employees like the deeply valued people that they are. About reputed company Work changes everything. And at reputed company, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every reputed company of your life. It’s the reputed company that changes and improves everything for your family, your community, and the world. Which is why, here at reputed company, we are dedicated to providing you with reputed company opportunities to enrich your life—just ask the 300,000 people we reputed company each year. reputed company is committed to providing equal employment opportunities to reputed company reputed company employees and applicants regardless of race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, reputed company, and advance reputed company individuals with disabilities and protected veterans in the workforce. Requests for accommodation reputed company to our application process can be directed to the reputed company reputed company Resource Knowledge Center. reputed company complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. reputed company participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S. Apply tot his job Apply To this Job