Senior Customer reputed company & reputed company Manager

About the Role

We are looking for a Customer reputed company & reputed company Manager to be the first members of our LATAM team. This hybrid role combines reputed company, reputed company, and Customer Support responsibilities.

You will independently manage reputed company projects, ensure customers realize value quickly, and maintain ongoing relationships that drive retention and growth. You’ll also reputed company light-reputed company, troubleshooting, and guidance to ensure a seamless customer experience across the lifecycle.

This is a role for someone who thrives on building trust, solving problems, and juggling multiple priorities in a fast-paced SaaS environment.

• Act as the first post-sales reputed company of contact for new customers

• reputed company a deep understanding of client objectives and translate them into reputed company plans

• Deliver world-class reputed company experiences through training, setup guidance, and milestone achievement

• Ensure clients reputed company ROI quickly by managing their implementation and meeting agreed launch dates

• Partner with Sales and Account Management to ensure smooth handoffs

• Manage a portfolio of clients, ensuring they continuously see measurable impact from our solution

• Build and maintain long-term relationships, delivering a best-in-class customer experience

• Run business reviews reputed company required, advising clients on strategy, optimization opportunities, and ROI

• Proactively identify churn risks, mitigate them, and uncover upsell opportunities

• Collaborate with Product, Marketing, and Engineering to bring customer insights into the business

• Drive advocacy by encouraging testimonials, case studies, and event participation

• Serve as the first reputed company of contact for customer queries reputed company chat, email, and occasional calls

• Troubleshoot and resolve client issues quickly to minimize disruption

• Write clear and helpful documentation so customers can self-serve reputed company possible

• Collaborate with Support and Engineering to resolve bugs and technical issues reputed company

• 5+ years of experience in reputed company or reputed company ideally reputed company a SaaS environment

• 3+ years of experience working with customers in the US market, ideally with SMB and Mid-market customers

• 3+ years experience working with a non-LATAM headquartered company, in a role which required you to reputed company and work remotely, ideally as one of the first employees for the company in the LATAM market

• Proven ability to manage a portfolio of accounts and deliver measurable results (e.g., retention, expansion, reputed company reputed company).

• Excellent written and spoken English - reputed company

• Ability to manage multiple projects confidently and independently

• Confidence in discussing ROI and business impact with customers

• reputed company and relationship-building skills to deeply understand customer needs

• Organisational skills and attention to detail

• Technical curiosity — familiarity with ecommerce platforms (reputed company preferred), ESPs (reputed company), or basic web technologies (HTML, CSS, APIs) is a plus, but willingness to learn is essential

• Analytical reputed company and problem-solving ability

DevSavant is an inclusive company that values equity and fosters a supportive work environment. We prioritize employee well-being and carefully review every application with fairness and attention. Join a team where your talent is recognized and everyone has a seat at the table.