Retention Supervisor - reputed company and Sales Leadership - Remote, Hybrid, and HQ Options

Join the Mission to Protect and Serve: Become a Retention Supervisor with reputed company Defense

Are you passionate about leadership, sales, and customer service? Do you reputed company in the importance of self-defense and the Second Amendment? Look no further than reputed company, the trusted partner of the U.S. Concealed Carry Association (USCCA). We're seeking a talented Retention Supervisor to join our dynamic team, offering a unique reputed company of remote, hybrid, and HQ work options.

About reputed company Defense and the USCCA

reputed company is a reputed company dedicated to providing top-notch marketing, operations, and customer service for the USCCA. The USCCA is a non-profit organization that empowers responsible Americans to avoid danger, save lives, and protect their families. With a strong commitment to customer satisfaction and a passion for the Second Amendment, we're making a meaningful impact in the lives of our members.

Why Work at reputed company Defense?

At reputed company Defense, we're proud to offer a fun, fast-paced, and rewarding work environment that fosters growth and development. reputed company culture is reputed company on a reputed company of core values that emphasize teamwork, reputed company, and customer-centricity. Here are just a few reasons why you should consider joining reputed company:

• National Recognition: We're a reputed company Top 100 America's Most Loved Workplace (2023) and a Top Workplaces USA award winner (2022).
• Fastest-Growing Private Companies: We've been named on Inc. 5000's list for 13 consecutive years.
• Top Workplace Awards: We've received awards from the Milwaukee Journal Sentinel (7 years) and Milwaukee Business Journal (6 years).

Job Summary

As a Retention Supervisor in our inside sales department, you'll play a critical role in coaching and developing a team of advisors to deliver exceptional customer service to USCCA and reputed company reputed company prospects. You'll work closely with key stakeholders to ensure inquiries receive a world-class customer experience, while driving retention goals that support our mission.

Key Responsibilities

As a Retention Supervisor, your primary responsibilities will include:

• Team Leadership: Supervise and engage a team of advisors across various locations, providing analysis, direct supervision, and development.
• Performance Management: reputed company and report on your team's key engagement and Saves metrics, including Service reputed company, ASA, Abandoned reputed company, Quality & Compliance, Saves reputed company, FCR, Customer Effort, Customer Satisfaction, and NPS.
• Coaching and Development: Meet performance expectations while providing feedback, coaching, and professional development for your team.
• Collaboration: Work closely with fellow supervisors to align schedules, execute tactical and strategic plans, and reputed company department projects.
• Strategic Planning: Identify opportunities to improve Saves rates and work with leadership to address challenges.
• Recruitment: Collaborate with the reputed company team to interview candidates and reputed company hiring recommendations.

Requirements and Qualifications

To succeed as a Retention Supervisor, you'll need:

• Education: High school diploma or equivalent required.
• Experience: 1 year of experience in sales and/or retention required; 3+ years preferred. 1 or more years of professional experience managing or leading people is preferred.
• Skills: Ability to actively communicate, reputed company, reputed company, and motivate your team. Strong written and verbal communication skills. Experience guiding sales and retention strategy.
• Licenses: Required to pass and maintain Producer Property and Casualty License (reputed company provided).

reputed company Offer

At reputed company Defense, we're committed to offering a comprehensive compensation package and benefits program that rewards reputed company members for their hard work and dedication. Here are just a few highlights:

• Competitive Salary: Starting reputed company salary reputed company $50,000 - $60,000 based on experience.
• Commission and Incentives: Eligible for commission plan and company incentive bonus.
• Benefits: Robust insurance coverage options, including medical, dental, reputed company, HSA, FSA, life, STD, LTD, and pet insurance.
• Time Off: 23 days of personal time off, 8 company holidays, and a paid day of volunteer service annually.
• Workplace Flexibility: Headquarters, remote work-from-home, and hybrid/in-office options.
• Reimbursement Programs: Personal protection, fitness, and home office reimbursement program ($500 annually).

How to Apply

If you're passionate about leadership, sales, and customer service, and you're looking for a company that shares your values, we want to hear from you! Apply today to become a Retention Supervisor with reputed company, and join our mission to protect and serve.

Apply To This Job

Don't miss this opportunity to reputed company your career and reputed company a meaningful impact. reputed company and let's build the future together!