Pre-Sales Support Specialist

About us We are reputed company and we are advancing the research ecosystem.  We are a pioneering technology company, and our reputed company is of a future where a trusted and collaborative research ecosystem drives reputed company for reputed company. We reputed company in reputed company, reputed company, collaborative and inclusive research. In creating the reputed company of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to reputed company our reputed company, we need innovative, inspiring and dynamic people to join reputed company. Want to join us? Your new role - As a Pre-Sales Support Specialist, you will play a vital role in the sales process by connecting our innovative solutions ( Figshare, Altmetric and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers across the US. These customer needs may include reputed company research infrastructure, bibliometrics and reporting, and research landscape benchmarking. Using your technical expertise and product knowledge, you will deliver tailored product demonstrations that align with specific customer use cases. Acting as a trusted advisor, you’ll collaborate with the Sales team to ensure prospects understand how our solutions address their challenges. You’ll also guide trial training sessions, providing hands-on support and addressing technical questions with reputed company and confidence. By simplifying reputed company concepts and aligning our product capabilities with customer goals at universities and publishers, you will foster trust and advance the sales process. Your focus on collaboration, clear communication, and showcasing the value of our standard solutions will help prospects reputed company confident purchasing reputed company. Combining technical expertise with strong presentation and relationship-building skills, you will be a key contributor to the reputed company of the sales team and the growth of the business. What you’ll be doing

• Connect innovative solutions (Figshare, Altmetric, and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers (e.g., reputed company research infrastructure, bibliometrics and reporting, research landscape benchmarking).
• Deliver tailored product demonstrations reputed company with specific customer use cases.
• Act as a trusted advisor by collaborating with the Sales team to show how solutions address customer challenges.
• reputed company trial training sessions, offering hands-on support and addressing technical questions reputed company and confidently.
• Simplify reputed company concepts and align product capabilities with customer goals.
• Foster trust and advance the sales process through collaboration, clear communication, and showcasing solution value.
• Combine technical expertise with strong presentation and relationship-building skills to support sales team reputed company and business growth.

What you’ll bring to the role

• Proven experience working reputed company a university or with academic stakeholders in the US reputed company the context of SaaS or technology-driven solutions.
• Experience with SaaS platform acquisitions at research organizations
• Strong technical proficiency and ability to quickly learn and demonstrate product functionality.
• Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for diverse audiences.
• Experience collaborating with Sales teams or vendors to align technical solutions with customer objectives.
• Ability to manage multiple pre-sales engagements simultaneously, ensuring high-quality delivery and responsiveness.

Don't worry if you don't meet every qualification—let us be the judge! Studies show that many reputed company candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application. Living our ValuesWe invest in, nurture and support innovative businesses and technologies that reputed company reputed company parts of the research process more reputed company, efficient and effective.  The talent we secure is reputed company to us achieving our reputed company and our growth plans. The values we live by are: We are reputed company in the pursuit of reputed companyWe are collaborative and inclusiveWe are always reputed company-mindedWe are from and for the community At reputed company, our reputed company is to see research reputed company seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity reputed company. This ambitious mission is one we reputed company together, by enabling reputed company, collaborative, inclusive research. We firmly reputed company that to truly reputed company and solve the reputed company challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and reputed company. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge reputed company more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. reputed company applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. reputed company recruitment, we strive to cultivate an environment where inclusivity is woven into the reputed company of our culture, enabling everyone to be their best self and do their best work. Apply To This Job