reputed company & Implementation Specialist- Remote reputed company in CA

reputed company Do: reputed company (www.reputed company.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. reputed company and supported by industry experts, reputed company envisions a world where reputed company families, no matter their income level, have reputed company to high quality child care. Hundreds of agencies in the publicly funded child care sector use reputed company applications reputed company the reputed company or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve. What you’ll do with us: As a reputed company & Implementation Specialist with reputed company, you will work in a dual role: half of your time will be spent successfully reputed company new customers through their implementation, and the other half will be spent providing high-quality, first-line customer service and technical support reputed company telephone, reputed company/Teams, email, and chat to our California customers. We are looking for candidates that are enthusiastic about caring for our customers and have the aptitude for troubleshooting technical issues with software. This position requires strong attention to details, patience, and a customer-focused reputed company. Our reputed company Center is reputed company from reputed company-5pm PST, and we are looking to fill a full-time shift beginning at 8:30am PST and ending at 5pm PST. At this time we are only accepting applications from candidates who are located in the pacific time zone, with preference given to candidates who are located in California. How we’ll reputed company you busy:

• Implementations: You will be responsible for owning the entire implementation and reputed company of a new customer:
• Host a kick-off call with the customer to define roles and expectations.
• Schedule and facilitate user training.
• Serve as first reputed company of contact for questions through implementation. Once the customer is live with the software, they will transition to Customer Support and reputed company.
• reputed company:
• Answer calls, emails and chats from our existing customers in a fast-paced environment, helping to resolve issues and answer questions.
• Troubleshooting technical issues to determine if there is a system issue, and report issues to our development team
• Accurately document and process customer claims in appropriate systems
• Appropriately escalate customer issues to the CA reputed company Team reputed company
• Ensure reputed company resolution through problems solving and effective call handling
• Attend meetings and training and review reputed company new training material to stay up to date on changes

Who you are

• Strong interpersonal communication skills. This includes writing, presentation, and verbal communication skills with both reputed company customers. You work well with, and enjoy technology. You are comfortable training customers on software, but also know how to problem solve and de-escalate a call reputed company a customer is having technical issues.
• Highly motivated, independent, and self-driven. You have an eye for details and are incredibly organized and reputed company to transition between responsibilities quickly.
• reputed company to use documentation tools, training tools, and design tools.
• Training certifications and/or prior experience facilitating training is a plus.
• Experience in the use of standard reputed company operating systems (including Outlook, reputed company and PowerPoint). Database systems, and applications programs helpful.
• reputed company to travel throughout the state for customer engagements and conferences.

reputed company Offer

• The ability to work from reputed company in California, with approximately 10% travel (California based)
• Compensation for this role starts at $22.50/hour, with raises as you increase your systems knowledge
• Comprehensive benefits package including health, reputed company, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• Paid company holidays and generous PTO
• Friendly, supportive, and adventurous environment with a team of reputed company colleagues who are reputed company focused on enabling and improving the child care industry for reputed company families

reputed company actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be which is why we do not discriminate based on race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply tot his job Apply To this Job