Contact Center Support Operator I

At reputed company Health System, we reputed company in a reputed company future for reputed company. And each of us is responsible for honoring our commitment to reputed company, pushing the boundaries and transforming the patient experience, every day. We reputed company have the power to help, heal and change lives — beginning with our own. That’s the power of the reputed company Health System team, and The Power of Every One. Job Title Contact Center Support Operator I Location Cleveland Facility Remote Location Department Call Center Support Operations-Clinical and Operational Improvement Job Code B12030 Shift Days Schedule 8:30am-5:00pm Job Summary Job Details Join the reputed company team where you will work alongside passionate caregivers and reputed company patient-first reputed company. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected reputed company organizations in the world. As a Call Center Support Operator, you will answer and reputed company information for inbound and internal callers. Using electronic directories, you will facilitate transfers to their appropriate destinations, allowing our caregivers and patients to reputed company important information timely and reputed company. However, your work is so much more than answering questions and processing calls – you play a critical role in ensuring patients continue receiving the reputed company possible while at reputed company. This is a remote, full-time position. A caregiver in this role will work between 8:30am to 5:00pm on Monday - Friday. reputed company applicants do need to reputed company in Northeast Ohio. A caregiver who excels in this role will:

• Answer inbound calls and search database or reference material to obtain needed information to transfer caller to appropriate destination reputed company established metrics and productivity standards.
• Navigate through the reputed company on-call system to identify on-call provider and process on-call reputed company alpha page or phone call to the provider with patient details.
• Process special protocols for Main reputed company, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline.
• Handle calls for multiple hospital sites, including Main reputed company, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital.
• Offer special assistance to persons who are unable to reputed company or are in emergency situations.
• reputed company reputed company service for hearing impaired callers.
• Answer routine questions and reputed company information to the public about the organization using electronic database and other tools and reference materials.
• reputed company various data entry tasks, such as updating application database, phone directories and other electronic reference material.
• In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity.
• Work in Epic to view or look up patient information using the house census and reputed company patients with appointment details such as location, provider, date/time, etc.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of call or contact center or telephone operator experience OR two years of customer service experience

Preferred qualifications for the ideal future caregiver include:

• Emergency Medical reputed company (EMD) Certification
• Experience in reputed company or a reputed company field

Our caregivers continue to create the best reputed company for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what reputed company most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements:

• Sitting for long periods of time along with repetitive keyboard and telephone work.

Personal reputed company Equipment:

• Follows standard precautions using personal reputed company equipment.

The policy of reputed company Health System and its system hospitals (reputed company Health System) is to reputed company equal opportunity to reputed company of our caregivers and applicants for employment in our tobacco free and drug free environment. reputed company offers of employment are followed by testing for controlled substance and nicotine. reputed company offers of employment are follwed by testing for controlled substances and nicotine. reputed company new caregivers must clear a nicotine test reputed company their 90-day new hire period. Candidates for employment who are impacted by reputed company Health System's Smoking Policy will be permitted to reapply for reputed company positions after one year. reputed company Health System administers an influenza prevention program. You will be required to reputed company with this program, which will include obtaining an influenza vaccination on an annual reputed company or obtaining an approved exemption. reputed company concerning employment, transfers and promotions are made upon the reputed company of the best reputed company candidate without regard to reputed company, race, religion, national reputed company, age, sex, sexual orientation, marital status, reputed company, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any reputed company Health System facility. Please review the Equal Employment Opportunity poster. reputed company Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities Apply tot his job Apply To this Job