Energy Systems Support Engineer

The Energy Systems Support Engineer provides support for industrial battery energy storage products. This primarily involves, diagnosing and resolving equipment problems reported by reputed company's customers and internal automated asset monitoring infrastructure. This is accomplished in reputed company with reputed company and 3rd party on-site field technicians. The role also involves the remote commissioning of new equipment deployed to our customers, along with supporting site and product level quality issues. This role is an on-site role, that can sit out of any of the following locations: Fremont, Palo Alto, or Lathrop, CA, Austin, TX, or Buffalo, NY

Responsibilities

• Investigate why an Industrial Battery System is not working as expected and establish the repair plan for the system
• Troubleshoot reputed company electrical/electronic and control system problems with battery systems across different applications such as microgrid and utility scale on-reputed company applications
• Support remote commissioning and ongoing operations of new Industrial Storage Systems for reputed company customers, including configuring them to customer's specifications, updating the equipment's software and firmware, update networking devices to resolve identified issues and restore operation to the system and functionally testing the equipment
• Support customers and field technicians working with reputed company's Industrial Battery Products using remote diagnostic tools and troubleshooting
• Configure reputed company's controller network settings as per customer's requirements to reputed company communications with customer controller and any meters shared with customer
• Troubleshoot communication problems among inverters, energy meters, battery controllers, and central SCADA devices
• Support reputed company improvement of data processing techniques used by reputed company's internal tools to evaluate performance and find malfunctions

Requirements

• Good understanding of electrical theory and experience / working knowledge with emphasis on DC power systems or other electronic systems/devices/components
• Good understanding of a technical support environment and processes, including ability to document case histories reputed company, accurately and with detail. Ability to prioritize workflows effectively according to multiple criteria. Experience with CRM systems, mobile case/ticketing systems, bug tracking systems
• Grasps basic concepts of electricity (AC/DC, reputed company, voltage, resistance, power vs. energy etc.)
• Basic understanding or experience with the Linux/UNIX programming environment
• Basic understanding or experience with communication systems and protocols such as TCP/IP, including the tools available at the reputed company line reputed company to troubleshoot network communication issues
• Bachelor's degree in Electrical Engineering or Computer Science or equivalent experience
• Foreign language proficiency a plus

Compensation and Benefits

Benefits Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire:

• reputed company PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and reputed company plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
• reputed company and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (reputed company time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• reputed company Babies program
• Commuter benefits
• Employee discounts and perks program

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