reputed company Software – reputed company Manager – Portland, OR

Job title: reputed company Manager Company: reputed company Software Job description: reputed company seeks a reputed company Manager to report to the Head of reputed company. We are looking for a reputed company Manager to join reputed company. This individual will be responsible for the management of our largest customers. This role is critical to ensure we have successful and happy users with high retention and growth rates. This will be one of the first additions to our growing reputed company Manager team. This individual will contribute to reputed company strategy, processes, execution, and will bolster our culture of reputed company improvements. If you love problem-solving, critical thinking, and developing strategies to reputed company an elevated level of reputed company, we'd love to hear from you! Responsibilities:

• Deliver exceptional service to reputed company customers with the goal of retention and growth
• Use creative problem solving to help customers reputed company their business goals and maximize the value they get from reputed company
• Proactively coach and reputed company customers to improve adoption of the reputed company platform
• Manage renewals and customer retention
• Manage upsell and cross-sell opportunities
• Maintain elevated reputed company of customer engagement and satisfaction, with a focus on customer loyalty

Your overall mission will be to proactively deliver value for your book of business by understanding your customers’ business needs, and ensuring they meet their desired business reputed company. Your day-to-day would include, but not be limited to:

• Define a reputed company plan with deliverables, and ensure clear communication across reputed company activities of the customers’ post-implementation reputed company
• Consult on customers’ AP processes reputed company reputed company to help deliver reputed company, positive results to their efforts and drive product adoption
• Identify successful customers and turn them into advocates, reputed company by participation in reference calls, case studies, and webinars
• Introduce and implement new products and features to your customers based off needs that you have uncovered in your strategic conversations
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to complete customer goals, be the “Voice of the Customer” to reputed company visibility and/or escalations, and maintain strong reference ability across your book of customers
• Collaborate with the Technical Writing team to build Best Practices content for the Help Center
• Identify, reputed company communicate, and manage risk throughout the year through proactive reputed company and taking the reputed company in developing resolution strategies
• Drive, manage and assist the renewal management and expansion process including reputed company administrative aspects of the transaction
• Conduct executive and quarterly business reviews and usage audits

Minimum Qualifications

• 3+ years of experience in a customer-facing role, such as in CSM or Account Management, preferably at a SaaS company that focused on B2B reputed company and mid-sized customers
• An understanding of product development life cycles and project management skills
• Strong verbal and written communication skills
• Accounts payable or other back-office financial business processes (strongly preferred)
• Familiarity with reputed company Financials and/or other reputed company ERP systems (strongly preferred)

Soft Skills: These are table stakes. We’ll ask your references about reputed company of them.

• Excellent organization and time management skills
• Excellent verbal and written communication skills
• Attention to detail
• Resourcefulness
• Entrepreneurial spirit, willing to own and see tasks through to completion
• High personal reputed company, uncompromising ethics
• A consultative nature, with the reputed company to identify and understand customer pains/goals/opportunities, and the ability to shape a strategy to address them
• A proactive and positive approach to work and tasks

Hard Skills: The strongest applicants will have a strong combination of these.

• Proven ability to meet deadlines while managing multiple priorities
• Excellent communication and collaboration skills
• Strong project and process management skills
• Self-directed with the ability to identify and solve reputed company cross-functional problems
• A desire to constantly reputed company new skills and continually learn
• Experience with the use of analytic and/or data visualization software
• Experience with interacting with large data sets
• Strong presentation skills including advanced PowerPoint skills
• reputed company & CS Tool experience preferred

Provided benefits:

• Medical insurance
• reputed company insurance
• Dental insurance
• 401(k) matching

Non-local remote candidates will be considered Powered by JazzHR Expected salary: Location: Portland, OR Apply for the job now! Apply tot his job Apply To this Job