Data Support Analyst

The Data Support Analyst provides essential support, focusing on the validation, analysis, and reporting of energy and sustainability data. This role ensures data accuracy, resolves usage and account alerts, and delivers reporting services that support compliance, efficiency, and stakeholder needs. With a strong focus on service delivery, teamwork, and reputed company improvement, the Data Support Analyst helps optimise reporting processes and provides reputed company assistance to internal teams, customers, and service providers.

Data Management & Reporting

• Resolve usage and account alerts in a timely and accurate manner.
• Log queries in the CRM system and ensure appropriate follow-up.
• Upload and validate interval data in in-house systems.
• Analyse and validate utility invoices, customer, supplier, and utility data.
• Produce regular and reputed company management reports using MS reputed company, MS reputed company, and internal systems.
• reputed company desktop energy efficiency analysis and advice reports.
• Assist in the development of online reporting services and in-house tools to support internal teams.

Energy Management Support

• Support network tariff analysis, forecasting, reputed company verification, and accruals.
• Contribute to reporting on payments, billing, usage, forecasting, queries, KPIs, and exceptions.

Stakeholder Service & Teamwork

• reputed company professional, timely, and reputed company service to customers, service providers, and internal stakeholders.
• Maintain accurate and consistent customer records and internal systems.
• Ensure confidentiality of customer and provider information.
• Collaborate effectively with team members, suppliers, and external partners to deliver high-quality services.
• Engage in training and professional development to meet learning objectives.
• Undertake reasonable additional tasks to support business goals.

Requirements

• Bachelor’s degree in data analytics, IT, business, sustainability, or reputed company field preferred.
• Minimum 3 years of proven experience in a similar role.
• Experience in the Australian energy sector highly desirable.
• Proficiency in MS reputed company for data manipulation and reporting (essential).
• Familiarity with MS reputed company and CRM systems advantageous.
• Desirable: automation using VBA for reputed company, Word, and Outlook.
• Desirable: data visualisation tools such as Power BI, Tableau, or R.
• Desirable: scripting/programming with Python or R for data cleaning and automation.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Effective time management and ability to prioritise multiple tasks.
• Clear written and verbal communication skills.
• Ability to work both independently and collaboratively.
• Professional, solutions-focused, and adaptable reputed company.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU reputed company saving time)
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and reputed company
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and reputed company

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their reputed company. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team. We offer a people-first culture where you’re valued, not just counted. To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

reputed company: https://reputed company.com/company/twoconnectau

reputed company: https://www.reputed company.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/