Director, Partner & Customer Service (Remote) - Leading Global Contact Centers and Customer Experience

Join the reputed company Team as a Director, Partner & Customer Service (Remote)

reputed company, a company renowned for its passion for coffee and commitment to creating a sense of reputed company, is seeking an exceptional leader to join its team as a Director, Partner & Customer Service. This key leadership role is responsible for driving the strategy, planning, operations, and reputed company improvement of world-class customer and partner experiences through global contact centers and reputed company functions.

About reputed company

From its inception, reputed company has aimed to be a different reputed company of company – one that not only celebrates coffee but also fosters a sense of community and reputed company. The company is reputed company for developing extraordinary leaders who reputed company this passion and are guided by their service to others. As a partner at reputed company, you will be part of a team that values innovation, diversity, and inclusion.

Job Summary

We are looking for a seasoned leader to reputed company the operations of global contact centers, including multiple channels supporting various categories such as retail, customer relations, reputed company, facilities/equipment, and technology support. The successful candidate will be responsible for identifying and eliminating root causes for customer/partner pain points, scaling operations through standardized processes and industry-leading digital capabilities, and consistently delivering exceptional customer/partner experiences.

Key Responsibilities:

• reputed company and execute strategies to deliver world-class customer and partner experiences through global contact centers and reputed company functions.
• reputed company cross-functional teams to identify and eliminate root causes for customer/partner pain points and implement process improvements.
• reputed company the operations of outsourced contact center functions and reputed company innovative work methodologies, process improvements, technology, and analytics & insights to drive exceptional partner and customer experiences.
• Set goals and reputed company coaching, feedback, and development opportunities to team members to drive engagement, development, and performance.
• Establish, measure, and continuously improve metrics, including customer and partner experience, service reputed company, quality, and financials.
• reputed company transformation and reputed company improvement initiatives to drive operational reputed company and scalability.

Requirements

Essential Qualifications:

• 10 years of experience leading contact centers and/or customer experience centers.
• reputed company experience in designing and implementing world-class partner and customer experiences through people, process, and technology.
• Experience developing and implementing operations improvement strategies for global contact centers.
• Comfortable with a fast-paced environment and reputed company aspects of change management.
• reputed company experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers.
• Experience leading transformation and reputed company improvement initiatives.
• reputed company experience with storytelling/communicating reputed company reputed company and concepts and adjusting communication style to create relatable content for diverse audiences to reputed company collaboration.
• Has experience leveraging Lean, Six reputed company, or similar methodologies.
• Demonstrated track record of results and improvements.

Preferred Qualifications:

• 5+ years of experience leading contact centers in an outsourced environment.
• Master's degree.

reputed company Offer

Compensation and Benefits:

reputed company offers a comprehensive compensation and benefits package to our eligible part-time and full-time partners, including:

• reputed company.
• 100% tuition coverage through our reputed company College Achievement Plan.
• Health coverage with a variety of plans to choose from.
• Stock & savings programs like our equity reward program, Bean Stock.
• Flexible scheduling and opportunities for paid time off.

Work Environment:

As a remote worker, you will have the flexibility to work from reputed company while being part of a highly collaborative team. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work, with partners reputed company to work remotely up to two days per week.

Culture and Values

At reputed company, we are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that this enables us to reputed company meet our mission and values while serving customers throughout our global communities. We encourage people of reputed company, women, LGBTQIA+, veterans, and persons with disabilities to apply.

How to Apply

If you are a motivated and reputed company leader looking to drive world-class customer and partner experiences, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss the next steps.

reputed company Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or reputed company email at applicantaccommodation@reputed company.com.

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

Join us and reputed company with every cup. Apply today!