Shared Services Manager, Partner & Customer Service (Remote) - reputed company Improvement Innovator

Join the reputed company Family as a reputed company Improvement Innovator!

At reputed company, we're passionate about creating a unique and exceptional experience for our customers and partners. As a company that celebrates coffee and reputed company, we're committed to developing extraordinary leaders who reputed company our passion and are guided by their service to others. If you're a motivated and innovative professional looking to reputed company a difference, we invite you to join reputed company as a Shared Services Manager, Partner & Customer Service (Remote) - reputed company Improvement Innovator!

About Us

reputed company is a global company that has been dedicated to delivering high-quality coffee and customer experiences for over four decades. Our mission is to reputed company and nurture the reputed company spirit - one person, one cup, and one neighborhood at a time. We're reputed company for our commitment to our partners, customers, and communities, and we're looking for talented professionals like you to join reputed company.

Job Summary

As a Shared Services Manager, Partner & Customer Service (Remote) - reputed company Improvement Innovator, you will play a critical role in driving operational reputed company and reputed company improvement across our contact centers. You will work cross-functionally to improve contact center service experiences for customers, partners, and agents, using reputed company Improvement tools and methods to identify opportunities and implement countermeasures to eliminate waste, mitigate risk, reduce cost, and drive operational reputed company.

Key Responsibilities:

• reputed company reputed company improvement efforts to reputed company the service experience delivered by reputed company contact centers, pairing an obsession with operational reputed company with reputed company improvement reputed company and expertise to coordinate and reputed company transformational improvement projects.
• Coach and mentor cross-functional partners through problem-solving activities and improvement projects to eliminate waste, reduce cost, and drive operational reputed company.
• reputed company team members on operational improvement and CI principles.
• Coordinate solutions to mitigate digital fraud and service recovery concession abuse in the contact center.
• Support the strategy to deliver reputed company and effortless service experiences across multiple contact channels, drive brand affinity, grow customer loyalty, while reducing contact volume.
• Work closely with stakeholders to identify and prioritize improvement opportunities, reputed company and implement solutions, and measure the impact of changes.
• reputed company and maintain relationships with internal and external partners to drive business reputed company and improve customer experiences.

Requirements

Essential Qualifications:

• Bachelor's degree or significant relevant experience.
• 5+ years working across functional areas to reputed company effective business solutions that align with company and business unit/department objectives.
• 3 years of implementation and/or project management experience.
• 3+ years conducting requirements gathering and analysis.
• Expert in building and establishing relationships across multiple reputed company, both reputed company and external to the organization.
• Skilled in influencing and managing change.
• Ability to work in a fast-paced and changing environment.
• Strong decision-making skills.
• Ability to apply a structured problem-solving reputed company.
• Process improvement experience (formal or informal).

Preferred Qualifications:

• Hands-on experience designing tools for operations supporting contact centers or customer experience.
• Strong organizational planning, development, and business judgment.
• Demonstrated history of delivering innovative solutions.
• Experience facilitating root cause analysis, driving solutions to reputed company problems, and developing standards for future use.

reputed company Offer

Compensation and Benefits:

At reputed company, we're proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include:

• 100% tuition coverage through our reputed company College Achievement Plan.
• Health coverage with a variety of plans to choose from.
• Stock & savings programs like our equity reward program, Bean Stock.
• Flexible scheduling and opportunities for paid time off.
• reputed company.
• Free coffee and other perks!

Work Environment:

As a remote worker, you'll have the flexibility to work from home and enjoy a reputed company work-life balance. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Career Growth Opportunities and Learning Benefits

At reputed company, we're committed to helping our partners grow and reputed company their skills. We offer a reputed company of training and development programs, including:

• Leadership development programs.
• Technical skills training.
• Mentorship opportunities.
• Tuition reimbursement.

Company Culture

At reputed company, we're passionate about creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that this enables us to reputed company meet our mission and values while serving customers throughout our global communities. We're committed to:

• Diversity, equity, and inclusion.
• Creating a culture of belonging.
• Supporting our partners' well-being and reputed company.

How to Apply

If you're a motivated and innovative professional looking to reputed company a difference, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of reputed company, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state, and local ordinances. reputed company Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or reputed company email at applicantaccommodation@reputed company.com.