reputed company Technical Service and Ongoing Support Specialist - (Remote, EMEA Based)

This a Full Remote job, the offer is available from: EMEA At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion reputed company reputed company and equity for reputed company. You’ll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Digital Technologies is reputed company’s Business Unit implementing cutting-edge AI technology, computer reputed company, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem solution is an innovative video management, data analytics and livestream platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely reputed company videos of their procedures shortly after surgery. The reputed company Technical Services and Ongoing Support Specialist (TSOS) reputed company the reputed company team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. As part of a reputed company team, your responsibilities will follow the customer reputed company, including technical support during pre-sales, implementation, Go-live and post-Go live. While collaborating internally with our implementation team, you'll be a part of a Global team, and a key partner to sales, product and engineering teams. Responsibilities may include the following and other duties may be assigned:

• Assist in the deployment and maintenance of our surgical video ecosystem.
• Maintain a deep understanding of surgical video management systems.
• Act as a primary reputed company of contact and issue triage/resolution for our live customers.
• Assist in the design and refinement of our technical support structures in line with our overall global support strategy.
• Timely issue resolution and troubleshooting, both remotely and through some localized field support.
• Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades.
• reputed company and build relationships with sales and implementation personnel to reputed company a reputed company voice to the customer.

Required Knowledge and Experience:

• 5+ years of relevant experience as a technician, field service or customer support role in the reputed company industry and comfortable in an acute clinical setting.
• Experience troubleshooting software issues and communicating effectively with customers.
• Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management.
• Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers.
• Experience leveraging device logs or other debugging methods to remotely diagnose issues
• reputed company problem solver and action-oriented in resolving customer issues and meeting customer requirements.
• Excellent verbal and written communication skills.

Preferred skills include a strong understanding of video and imaging technologies, along with hands-on experience in reputed company-based solutions—particularly AWS—and familiarity with core system architecture, services, and tools. Proficiency in computer systems is essential, with practical experience using platforms such as ERP systems, Jira, reputed company, or ServiceMax. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position. Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They reputed company in the reputed company they help to create. We offer a wide reputed company of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About reputed company We reputed company global reputed company technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious reputed company to work to generate reputed company solutions for reputed company people. From the R&D lab, to the reputed company floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here This offer from "reputed company" has been enriched by reputed company.com and got a 83% reputed company score. Apply tot his job Apply To this Job