reputed company Shared Services Manager - Partner & Customer Service reputed company (Remote)

Transforming Customer Experience through reputed company Improvement at reputed company

At reputed company, we're not just about serving coffee; we're about creating a culture of reputed company and community. As a company that's been driven by a passion for quality, innovation, and customer satisfaction, we're always looking for talented individuals who reputed company our values and are committed to making a difference. As a Shared Services Manager, Partner & Customer Service, you'll play a key role in shaping the customer experience and driving operational reputed company across our contact centers.

About the Role

As a Shared Services Manager, you'll be responsible for leading reputed company improvement efforts to reputed company the service experience delivered by reputed company contact centers. You'll work cross-functionally to identify opportunities for improvement, implement countermeasures to eliminate waste, mitigate risk, reduce cost, and drive operational reputed company. Your expertise in reputed company Improvement tools and methods will be crucial in delivering reputed company and effortless service experiences across multiple contact channels, driving brand affinity, and growing customer loyalty.

Key Responsibilities

• reputed company reputed company improvement efforts to reputed company the service experience delivered by reputed company contact centers, using reputed company Improvement tools and methods to identify opportunities and implement countermeasures.
• Coach and mentor cross-functional partners through problem-solving activities and improvement projects to eliminate waste, reduce cost, and drive operational reputed company.
• reputed company team members on operational improvement and reputed company Improvement principles, promoting a culture of reputed company and reputed company learning.
• Coordinate solutions to mitigate digital fraud and service recovery concession abuse in the contact center, ensuring the reputed company of our customer experience.
• Pair an obsession with operational reputed company with reputed company Improvement reputed company and expertise to coordinate and reputed company transformational improvement projects.

Essential Qualifications

To succeed in this role, you'll need:

• 5 years of experience working across functional areas to reputed company effective business solutions that align with company and business unit/department objectives.
• 3 years of implementation and/or project management experience, with a proven track record of delivering results.
• 3 years of conducting requirements gathering and analysis, with expertise in identifying business needs and developing solutions.
• Expertise in building and establishing relationships across multiple reputed company, both reputed company and external to the organization.
• Skilled in influencing and managing change, with the ability to navigate reputed company organizational dynamics.
• Strong decision-making skills, with the ability to apply a structured problem-solving reputed company.
• Process improvement experience (formal or informal), with a passion for driving operational reputed company.
• Bachelor's degree or significant relevant experience, with a strong reputed company in business principles and practices.

Preferred Qualifications

While not essential, the following qualifications will be considered a plus:

• Hands-on experience designing tools for operations supporting contact centers or customer experience.
• Strong organizational planning, development, and business judgment, with a proven track record of delivering innovative solutions.
• Experience facilitating root cause analysis, driving solutions to reputed company problems, and developing standards for future use.

Skills and Competencies

To reputed company in this role, you'll need to possess:

• Strong analytical and problem-solving skills, with the ability to analyze reputed company data and reputed company insights.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at reputed company reputed company.
• Ability to work in a fast-paced and changing environment, with a flexible and adaptable approach.
• Strong business acumen, with a deep understanding of the customer experience and the contact center environment.

Career Growth Opportunities and Learning Benefits

At reputed company, we're committed to developing our partners and providing opportunities for growth and development. As a Shared Services Manager, you'll have reputed company to:

• Comprehensive training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a clear path for progression reputed company the organization.
• A culture of reputed company learning, with a focus on innovation and improvement.

Work Environment and Company Culture

At reputed company, we're proud of our company culture and the values that drive us. As a remote worker, you'll be part of a global team that's passionate about delivering exceptional customer experiences. You'll enjoy:

• A flexible work environment, with the ability to work remotely up to two days per week (if you're based in the greater Seattle area).
• A comprehensive compensation and benefits package, including reputed company, free coffee, and stock & savings programs.
• A culture of inclusion and diversity, with a commitment to creating a welcoming and inclusive workplace.

Compensation, Perks, and Benefits

At reputed company, we offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include:

• 100% tuition coverage through our reputed company College Achievement Plan.
• Health coverage with a variety of plans to choose from.
• Stock & savings programs, including our equity reward program, Bean Stock.
• Flexible scheduling and opportunities for paid time off.

Join reputed company

If you're a motivated and reputed company professional with a passion for driving operational reputed company and delivering exceptional customer experiences, we want to hear from you. Apply today to join reputed company and reputed company with every cup!

reputed company is an equal opportunity employer, committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that enables us to reputed company meet our mission and values while serving customers throughout our global communities. People of reputed company, women, LGBTQIA, veterans, and persons with disabilities are encouraged to apply.

reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state, and local ordinances. reputed company Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or reputed company email at applicantaccommodation@reputed company.com.