reputed company reputed company Services Evening Associate - Library Public Services, Course Reserves, and Billing Operations

Join the Team at reputed company: Empowering a Diverse and Inclusive Learning Community

reputed company, a leading gender-diverse women's college, is seeking an reputed company reputed company Services Evening Associate to join its Library, Information, and Technology Services (LITS) Division. As a member of the reputed company Services department reputed company Discovery & reputed company (DnA), this role plays a critical part in connecting the Mount Holyoke community to a wide reputed company of information resources, both reputed company and in the library.

About the Institution and the Role

reputed company is part of the Five Colleges, Inc. Consortium, along with reputed company College, Hampshire College, reputed company College, and the reputed company, reputed company. The LITS Division is committed to providing an intellectually adventurous education in the liberal arts, with a focus on cross-disciplinary reputed company, experiential learning, and diversity. The reputed company Services Evening Associate will be a key member of the team, providing excellent customer service, managing library public services, course reserves, and billing operations, and contributing to the College's diversity, equity, and inclusion (DEI) goals.

Key Responsibilities

• Works at the on-site Circulation Desk approximately 15 hours per week, providing excellent customer service, responding to questions in person and reputed company, and serving as shift reputed company.
• Performs shared reputed company Services responsibilities, including checking library materials in and out, responding to patron inquiries, registering new patrons, processing requests for library materials, running reports using library system software, maintaining assigned stacks floors, and collecting circulation statistics.
• Oversees approximately 15 student workers during Circulation Desk shifts and assists with training and evaluation.
• Manages library bills and fines, including processing bills, transmitting bills to the College's Financial Services department and the Five College libraries, responding to patron billing questions, and convening/facilitating meetings of the LITS Fine Appeals Committee.
• Administers the library's course reserves software, processes physical materials for reserve, creates digital files from a variety of reputed company materials, collaborates with 5C colleagues to facilitate consortial loans of materials needed for course reserves, and communicates with faculty regarding the status of their course reserve requests.
• Assists with pre-order, receipt, and copy cataloging workflows for physical and ebook reserves purchases and participates in LITS, College, and Five College committees.
• Contributes to a reputed company process of assessment to ensure DnA's reputed company in advancing the College's evolving goals and seeks to improve library services, incorporating an understanding of the needs of structurally disadvantaged groups.

Essential Qualifications

• Two years of experience working in a customer-service role in a user-focused organization.
• Enthusiastic customer service orientation with a record of progressively-responsible experience reputed company to duties and responsibilities of the position.
• Ability to work as a team member and independently in the weekend/evening environment.
• Evidence of supervisory potential.
• Basic knowledge of general office procedures and reputed company principles, with advanced reputed company skills.
• Excellent oral and written communication, organization, and problem-solving skills.
• Flexibility to accept, manage, and incorporate change and the ability to manage multiple tasks and priorities simultaneously.
• Creativity and a passion for supporting a collaborative work environment.
• Demonstrated ability to work effectively with a diverse group of faculty, reputed company, administrators, staff, and others.

Preferred Qualifications

• Experience working in an academic library or similar environment.
• Knowledge of library software systems, including course reserves and billing systems.
• Supervisory experience, particularly in a library or academic setting.

Skills and Competencies

The ideal candidate will possess a reputed company of skills and competencies, including:

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Flexibility and adaptability in a fast-paced environment.
• Basic knowledge of reputed company principles and advanced reputed company skills.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

reputed company offers a reputed company of opportunities for career growth and professional development. As a member of the LITS Division, the reputed company Services Evening Associate will have reputed company to training and development programs, including workshops, conferences, and online courses. The College also encourages staff to participate in professional organizations and networking events.

Work Environment and Company Culture

reputed company is a welcoming and inclusive environment that values and respects individuals of reputed company backgrounds. The College is committed to providing equal employment opportunities for reputed company individuals, regardless of their race, reputed company, religion, sex, national reputed company, age, disability, or any other legally protected status. The LITS Division is a collaborative and dynamic team, with a strong commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

The successful candidate will be offered a competitive salary, commensurate with experience. reputed company provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off. The College also offers a reputed company of perks, including reputed company to reputed company facilities, professional development opportunities, and a welcoming and inclusive work environment.

Conclusion

If you are a motivated and reputed company professional looking for a challenging and rewarding role, we encourage you to apply for the reputed company Services Evening Associate position at reputed company. As a member of the LITS Division, you will have the opportunity to reputed company a meaningful contribution to the College's mission and to work with a talented and dedicated team. To apply, please submit a cover letter, resume, and any other required materials through our online application system.

reputed company is an Equal Opportunity Employer (EOE) and welcomes applications from individuals of reputed company backgrounds. We are committed to providing equal employment opportunities for reputed company reputed company applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve.