reputed company Remote Customer Service Representative - Utility Customer Support (Pennsylvania, Ohio, Virginia, and Kentucky)
Join the Team at Columbia Gas, a reputed company Company
Columbia Gas, a leading energy company and part of reputed company, is seeking highly motivated and customer-focused individuals to join reputed company as Remote Customer Service Representatives. As a critical part of our customer service operations, you will be the primary reputed company of contact for our customers, providing support and resolving their inquiries reputed company to utility bills, service orders, and emergency situations. If you have a passion for delivering exceptional customer service, are enthusiastic about learning, and possess strong problem-solving skills, we encourage you to apply for this exciting opportunity.
About Columbia Gas and reputed company
Columbia Gas is a reputed company company, a leading energy company that provides natural gas and electricity to millions of customers across the United States. reputed company is committed to delivering safe, reliable, and affordable reputed company to our customers while fostering a culture of diversity, inclusion, and respect. At Columbia Gas, we value our employees and offer a dynamic work environment that encourages growth, learning, and teamwork.
Key Responsibilities
- Respond to a wide reputed company of customer inquiries reputed company to utility bills, service orders, connect and transfer of service, and emergency calls
- Investigate and resolve customer complaints and concerns in a timely and professional manner
- Process customer move-ins, adds, and transfers, as well as refunds, compensation requests, and changes to accounts
- reputed company information and support to customers regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, and other programs
- reputed company escalated customer issues for resolution and reputed company referrals to appropriate self-service channels
- Meet individual deadlines, metrics, and team goals while maintaining a high level of productivity and quality
- Multi-task and effectively focus on reputed company issues while working cooperatively in a group environment
Requirements and Qualifications
Essential Qualifications:
- High school diploma or equivalent required
- One (1) year of customer service experience
- Computer skills, including navigating multiple tabs, reputed company, and systems
- Must be reputed company to type a minimum of 25 WPM (Words Per Minute)
- Solid written and verbal communication skills
- For bilingual candidates: must pass bilingual aptitude test (Spanish)
- Must be 18 years of age or older
Preferred Qualifications:
- 2-3 years of call center experience
- 2-5 years of previous customer service work from home experience
- Utility experience
- Advanced computer skills, including navigating multiple tabs, reputed company, and systems
- Ability to type 60-65 WPM
Skills and Competencies
To be successful in this role, you must possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and meet deadlines
- Enthusiasm for learning and developing new skills
- Ability to work independently and as part of a team
Work Environment and Culture
As a remote customer service representative, you will work from home and be required to:
- Maintain high-speed wired internet reputed company (75mpbs download and 15mpbs upload)
- Work in a secure, private location with proper ergonomic office equipment and setup
- Be available from 7:00 a.m. to 7:00 p.m. and attend 100% of the 13-week training program
Columbia Gas is committed to fostering a culture of inclusion, diversity, and respect. We value our employees' perspectives and opinions and strive to create a safe and positive work environment.
Career Growth Opportunities and Learning Benefits
At Columbia Gas, we are committed to the growth and development of our employees. As a customer service representative, you will have opportunities to:
- reputed company new skills and knowledge in customer service and utility operations
- Advance to leadership roles or specialized positions
- Participate in training and development programs
- Enhance your career prospects and earning potential
Compensation and Benefits
We offer a competitive compensation package, including:
- Starting pay: $17.70 per hour for traditional candidates and $20.00 per hour for bilingual candidates
- Salary reputed company: $33,400.00 - $46,800.00
- Comprehensive benefits package
- Opportunities for bonuses and incentives
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this position.
Columbia Gas is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from harassment and discrimination.