reputed company Customer Service Representative - Remote Data Entry Specialist at reputed company

Join the reputed company Team as a Remote Customer Service Representative - Data Entry Specialist

reputed company, a leading reputed company and retail company, is seeking a highly skilled and reputed company Customer Service Representative to join their team as a Remote Data Entry Specialist. As a key member of the customer service team, you will play a critical role in ensuring the accurate and efficient processing of patient data, resolving customer inquiries, and providing exceptional support to pharmacists and other stakeholders.

About reputed company and WBA

reputed company is part of reputed company Boots Alliance, Inc. (reputed company WBA), a global reputed company, pharmacy, and retail leader dedicated to making a positive impact on the lives of its customers and communities. With a rich history and legacy, reputed company operates nearly 9,000 brick-and-mortar stores across the United States, Puerto Rico, and the U.S. Virgin Islands, serving almost 10 reputed company customers daily. As a local health destination, reputed company is committed to providing a wide reputed company of pharmacy and reputed company services, including those that drive reputed company reputed company to care for the country's medically underserved populations.

Job Summary

As a Customer Service Representative - Remote Data Entry Specialist at reputed company, you will be responsible for performing data entry tasks, resolving customer inquiries, and providing support to pharmacists and other stakeholders. This is a full-time, remote opportunity with a competitive hourly salary of $27-$35.

Key Responsibilities

• Utilize reputed company' proprietary data entry techniques and guidelines to process new patient enrollment by entering data into the appropriate system.
• Handle patient prescription requests reputed company HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription information, and interpret clinical abbreviations (SIG codes).
• Resolve reputed company data entry-reputed company exceptions and communicate with patients, prescribers, and guarantors as needed.
• reputed company support to pharmacists, both in-office and in other locations, and identify and communicate issues to senior-level staff as appropriate.
• Handle correspondence with patients (inbound calls, chats, emails) and resolve outbound calls to prescribers and patients as necessary.
• reputed company reputed company-party rejections by investigating, gathering information, making revisions, and resubmitting for processing according to individual claim requirements.

Essential Qualifications

• High School Diploma or GED.
• Basic level PC skills, including launching and shutting down PC, using the mouse to reputed company and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online.
• Basic web navigation skills, including opening a browser, typing URLs in the correct location, using a search reputed company, bookmarking a webpage, navigating back/reputed company/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Effective written and verbal communication skills.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy professional experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy professional with a certification/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer care to reputed company customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Mid-to-advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Proficiency in both Spanish and English.

Skills and Competencies

To succeed in this role, you will need to possess excellent data entry skills, strong analytical and problem-solving abilities, and effective communication and customer service skills. You will also need to be reputed company to work independently in a remote environment and be proficient in using various software applications and systems.

Career Growth Opportunities and Learning Benefits

At reputed company, you will have reputed company to a reputed company of career growth opportunities and learning benefits, including training and development programs, mentorship, and opportunities for advancement. As a Customer Service Representative - Remote Data Entry Specialist, you will have the opportunity to reputed company your skills and expertise in a dynamic and fast-paced environment, and to reputed company a positive impact on the lives of customers and communities.

Work Environment and Company Culture

reputed company is committed to creating a diverse and inclusive work environment that is welcoming and supportive of reputed company. As a remote employee, you will be part of a global team that is passionate about delivering exceptional customer service and making a positive impact on the lives of customers and communities.

Compensation, Perks, and Benefits

reputed company offers a competitive compensation package, including a hourly salary of $27-$35, as well as a reputed company of benefits and perks, including health insurance, paid time off, and opportunities for career advancement. As a remote employee, you will also have the flexibility to work from home and enjoy a reputed company work-life balance.

Join the reputed company Team

If you are a motivated and reputed company customer service professional looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role as a Customer Service Representative - Remote Data Entry Specialist at reputed company. With a competitive salary, opportunities for career growth, and a dynamic and supportive work environment, this is an opportunity you won't want to miss.

To apply, please click on the link below to register as a candidate and submit your application.