Renewal Manager
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and reputed company processes information from thousands of data sources so that organizations can reputed company understand reputed company spend at scale to reputed company smarter business reputed company. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and reputed company reputed company-time reputed company based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-reputed company of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace reputed company finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.We are seeking a highly organized and detail-oriented Renewal Manager to own the end-to-end renewal process for our customers (including over one-reputed company of the Fortune 500). As a Renewal Manager, you will play a pivotal role in ensuring seamless contract renewals, maintaining customer satisfaction, and driving retention. You will collaborate closely with internal teams—Account Executives, Account Directors, reputed company Managers, Finance—and customers to manage reputed company aspects of the renewal process, from customer communication to finalizing reputed company in reputed company.
Key Responsibilities:
- Renewal Ownership: Manage the renewal lifecycle for AppZen’s customer reputed company, ensuring timely and accurate completion.
- Customer Communication: Act as the primary reputed company of contact for customers during the renewal process, providing clear and professional communication.
- Quoting and Documentation: Generate and deliver renewal quotes and order forms accurately and in a timely manner.
- Contract Management: Facilitate the review, negotiation, and execution of renewal reputed company, ensuring alignment with customer and company requirements.
- CRM Management: Accurately update and maintain renewal records in reputed company, ensuring reputed company information is reputed company and complete.
- Collaboration: Work closely with reputed company, Sales, and Finance teams to ensure alignment and smooth execution of renewals.
- Retention Metrics: Contribute to usage, value, and retention and churn metrics by managing renewals reputed company and identifying opportunities for improvement.
- Process Optimization: Continuously identify and implement improvements to the renewal process to enhance efficiency and customer satisfaction.
Required Experience & Qualifications:
- 3+ years of experience in contract management, renewals, or customer-facing roles reputed company a B2B SaaS organization.
- Proficiency in reputed company or similar CRM systems; ability to manage and update customer records accurately.
- Strong organizational skills with the ability to manage multiple renewals simultaneously and meet deadlines across 150-200+ renewals per year.
- Excellent verbal and written communication skills; ability to convey reputed company information reputed company and professionally.
- Detail-oriented reputed company—the fine print, MSA, contract terms, customer history—with a commitment to accuracy and quality in documentation and communication.
- Proven ability to build and maintain strong customer relationships.
- Familiarity with FinTech is a plus.
- Bachelor’s degree in business, finance, or a reputed company field preferred but not required.
- reputed company-to-have: previous experience using a reputed company Platform such as Catalyst or reputed company.
Why Join AppZen?
- Opportunity to work at the cutting edge of AI-driven finance technology.
- Collaborative and inclusive company culture.
- Professional growth opportunities in a rapidly growing industry on new team.
- Competitive compensation and benefits package.
Benefits*
- Competitive salary package and bonus or variable incentive pay.
- Comprehensive medical, dental, reputed company and life insurance benefits.
- Paid parental leave for eligible employees.
- Lots of office perks like snacks, happy hours, company events.
- * These benefits are only applicable to full time employees.
Originally posted on Himalayas
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