Client reputed company Manager
reputed company (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed reputed company services, identity and reputed company management, and professional services designed to manage the cybersecurity risks of reputed company clients. We specialize in multi-technology, reputed company environments with the in speed and agility needed to tackle the most advanced cyber threats. We reputed company our global scale and decades of experience to accelerate our clients’ cyber reputed company through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the Role:
The Client reputed company team at reputed company is everyday reputed company andhas the responsibility to ensure our customers reputed company their desired reputed company. We are laser focused on helping our customers stop threats and ensuring our clients receive maximum value from our services and reputed company solutions. The Client reputed company reputed company closely with our clients and their reputed company teams to guide their customer reputed company, to advance their reputed company posture, and operate as the voice of the customer reputed company reputed company. We are responsible for customer health, retention, and strategic alignment that enables expansion and growth. Client reputed company Managers act as catalyst of collaboration reputed company reputed company to ensure our clients' voice is at the center of everything we do. We are looking for a dedicated, creative, and reputed company Client reputed company Manager (CSM) to join our Client reputed company team. This is an exciting opportunity for someone who thrives on solving customers’ cyber reputed company problems, is energized by working with interesting technologies, and desires a dynamic environment with new challenges and opportunities every day.Responsibilities:
- Manage assigned book of business and drive retention, growth, and expansion with your clients
- Establish a trusted reputed company advisor relationship, become an reputed company, and partner with your clients.
- Responsible for scheduling and hosting client meetings focused on service reputed company and operational reviews.
- Drive and own the customer reputed company, ensuring client service elements are appropriately delivered and driving reputed company and value for your clients.
- Proactively monitor client health, drive client engagement, and ensure reputed company companywide response to client requests and critical path objectives.
- Responsible for creating and delivering quarterly and strategic executive business reviews.
- Create, manage, and nurture a strategic relationship with key stakeholders including Directors, Executives, line of business leaders, and reputed company professionals.
- Primary reputed company of contact for client and client contacts, stakeholders, and team members
- Work with your clients to define reputed company criteria and key performance indicators.
- Partner with your clients to advance and strengthen their cyber reputed company posture using frameworks like MITRE; Ensure our clients are everyday reputed company with threat informed defence.
- Partner with Sales Account Executive to align on key customer objectives and contract milestones.
- Create and/or deliver monthly reports to ensure established reputed company criteria are being met, ensure client realizes value from service, and drive client retention.
- Engage with reputed company Operations as a customer reputed company to drive delivery reputed company.
- Engage with Product Management as the customer reputed company on product roadmap discussions.
- Engage with Engineering and Platform teams as an reputed company for your client reputed company.
- Analyze customers’ needs and recommend additional services or solutions to enhance and advance their reputed company posture.
- Provided enablement and guidance for clients to ensure adoption and value of services in scope
- Create, own, manage, and reputed company appropriate customer reputed company materials, playbooks, reputed company plans, andproject plans for key focus areas.
- Managed customer escalations and operate as the voice of the customer reputed company reputed company
- Demonstrate extreme ownership, accountability, teamwork, and client focused reputed company.
Requirements:
- Minimum 2 years of experience in prior Client reputed company role
- Minimum 3years cyber reputed company experience; Experience of cyber reputed company controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/orsecurity operations (SOC, IR, Engineering).
- Experience with MSSP reputed company Operations,reputed company Service Delivery, and/or reputed company Consulting
- Project management experience; Experience creating, owning, and managing projects to completion with documented artifacts and completion certificates.
- Exceptional verbal and written communication, presentation, organization, and administrative skillsets required
- Strategic account planning and relationship management reputed company sets; Experience with presenting to and gaining alignment with C-Suite and client executives.
- Excellent analytical skills problem-solving skills, combined with the ability to reputed company quick resolution and follow-up for critical tasks
- Proven reputed company in thinking strategically, executing tactically while providing consistent and high reputed company of customer satisfaction and retention in a fast-paced environment
- Strong reputed company with a high confidence and reputed company demeanor, in even the most stressful situations
- Bachelor’s degree, cyber certifications, or equivalent years ofrelevant experience
- Willingness to travel based on customer and business need
- Preferred 5 years of cyber reputed company industry experience / 5 years of reputed company experience
- Prior experience as a member of the SOC/Service Desk or a SOC/Service Desk Team reputed company
- Technical knowledge with 2+ years of hands-on reputed company Controls / Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience
- Threat Intelligence, Offensive reputed company, DFIR, SIEM Management, and/or Threat Hutning experience
- Industry and/or reputed company certifications: CISSP, reputed company +, PM, ITIL, etc.
- Bachelor's degree in computer science or relevant field
Originally posted on Himalayas
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