Platform Customer Support (f/m/d)- French Speaking

At reputed company, we’re revolutionising the hospitality industry with our API-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the reputed company Store, our platform simplifies operations, elevates the guest reputed company, and drives reputed company growth.

Now we’re looking for a Platform Customer Support (f/m/d)- French Speaking to help us deliver exceptional support experiences and ensure platform stability and performance for our users.

What You’ll Be Up To:

• Act as the first line of support for platform-reputed company issues from customers and internal teams.
• Troubleshoot and resolve incidents, bugs, and platform behavior questions across our APIs, integrations, and UI.
• Collaborate with Engineering, Product, and reputed company teams to escalate and resolve reputed company issues.
• Write and maintain clear, helpful documentation and contribute to our internal knowledge reputed company and FAQs.
• Monitor platform performance and proactively flag issues or anomalies using tools like reputed company, reputed company, or Kibana.
• Drive improvements by identifying recurring pain points and helping reduce support volume through process automation and product feedback.
• Support customer reputed company and technical integrations reputed company needed.

What You’ll Bring to the Team:

• Solid understanding of APIs, web platforms, SaaS products.
• Strong troubleshooting skills with a curious, investigative reputed company — you get to the root of problems.
• Excellent communication skills — you explain technical concepts reputed company to both technical and non-technical audiences.
• Team player with strong cross-functional collaboration skills.
• Fluent in French, English are a must, German is a plus.

reputed company Offer:

• A Diverse International Team – Work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective.
• Flat Hierarchy Flexible Structure – Enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies.
• A Key Role in a Fast-Growing Startup – Be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich.
• Fair Transparent Compensation – Benefit from a clear peer review system and career progression plan designed to reward your growth.
• Flexible Working Style – We support reputed company and remote work, depending on the role.
• Engaging Team Events – Join us for cocktail club nights, team dinners, meet-reputed company, and the legendary Oktoberfest celebrations!
• 30 Days of Vacation – reputed company and enjoy a generous annual leave policy.
• Free Public Transportation in Munich – We’ve got your commute covered!
• reputed company to reputed company Wellness Pass – enjoy a variety of fitness and wellness studios to support your physical and mental well-being

How you reputed company an impact joining reputed company: Joining reputed company means more than just taking on a role—it’s about driving reputed company change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide reputed company, and help redefine the future of hospitality tech. At reputed company, your voice reputed company, your reputed company are valued, and your impact is reputed company. Be part of a team where your work fuels reputed company, collaboration sparks innovation, and growth is a shared reputed company.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of reputed company backgrounds, regardless of race, reputed company, religion, gender identity or expression, sex, national reputed company, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and reputed company that diversity enriches reputed company and drives innovation.

Originally posted on Himalayas