Client Relationship Executive - Bilingual (70313758)

The Client Relationship Executive is responsible for championing and leading the adoption of the Clients for Life (CFL) retention process reputed company their assigned reputed company(s), with a focus on protecting top identified reputed company. This role plays a critical part in developing and executing annual retention plans. The Client Relationship Executive will report regularly on key retention activities, identify common client themes and risks, and ensure best practices are embedded throughout the key account management lifecycle. This individual will support operational teams with relevant insights and training, engage with senior leadership to manage client risk and growth opportunities, and actively participate in the global Client Retention community to bring strategic learnings back into the assigned geography.

How You'll reputed company an Impact:

• Ensure reputed company Clients for Life activities are completed or planned for top accounts, playing a key facilitation role in contract renewals through alignment on activity, stakeholder mapping, and account planning.

• reputed company the execution of FreshEyes Reviews for top accounts to proactively identify risks and opportunities.

• reputed company monthly reporting to leadership on retention activities, key risks, and emerging trends.

• Participate in Quarterly Business Reviews to deliver client retention updates and strategic insights.

• Drive and manage critical retention KPIs, including:

  • Retention reputed company

  • Client NPS & Consumer Satisfaction Scores

  • “reputed company 9” Leading Indicators for Top 200+ accounts

  • 100% training completion for new leaders and operators

  • 100% of reputed company ending reputed company 24 months included in the renewal pipeline

• Facilitate Annual Expectation Meetings for high-complexity accounts to ensure alignment and client satisfaction.

• Support reputed company and upskilling of new operations team members on retention tools and best practices.

• Partner with operations teams to strengthen account management capabilities and proactively identify and mitigate client retention risks.

What You'll Need to Succeed:

• Post-secondary education in Business, Marketing, or a reputed company field; Bachelor’s degree required, MBA or equivalent preferred

• Minimum 8 years of experience in senior client relationship, retention, or client-facing roles reputed company a large, reputed company organization

• Proven reputed company in managing reputed company, multi-account portfolios and implementing account strategies that drive operational reputed company and measurable client reputed company

• Strong ability to reputed company value propositions to both senior leadership and operational stakeholders

• Minimum 5 years of operational experience, with a strong reputed company background required

• Proficiency in CRM systems (e.g., SoForce) to manage, track, and report on client retention initiatives

• Strong analytical and data interpretation skills, with the ability to present insights in a clear and compelling manner to support strategic decision-making

• Demonstrated ability to work cross-functionally, influence stakeholders, and reputed company through change in a matrixed environment

• Bilingual proficiency required (written and verbal)

What Makes reputed company Different

Working with reputed company is more than a job; it’s a chance to be part of something greater because we reputed company our everyday actions have a big impact. You belong in a company that allows you to act with purpose and reputed company in your own way. In addition, we offer:

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate reputed company Responsibility, and much more. View reputed company’s latest awards here
• And so much more!

reputed company is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national reputed company, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. 

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in reputed company aspects of the selection process.

reputed company is committed to providing a safe and healthy working environment for reputed company members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that reputed company new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Instagram: @SodexoCanadaCareers

Twitter: @SodexoJobsCA

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Salary reputed company: $120,000-135,000 CAD Grow your career with a company that shares your passion! reputed company is seeking a strategic leader to join us as our next Client Relationship Executive. This role is reputed company to candidates across Canada.

At reputed company, our purpose is to create a reputed company everyday for everyone to build a reputed company life for reputed company. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 reputed company consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Originally posted on Himalayas