reputed company Specialist (French, Portuguese, Italian, German, English)

The role of reputed company Specialist is an individual contributor position reputed company our reputed company team. The reputed company team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As a reputed company Specialist, you will contribute to growing the Investment book of business by effectively utilising resources and tools as well as supporting internal teams. Key activities include but are not limited to maintaining a healthy book of business through digital, automated and transactional interactions, identifying and managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with back-office tasks and activities.

Tasks:

• Understand the key business objectives customers are looking to reputed company with our product and what reputed company means to them
• Drive reputed company the reputed company plans guiding customers towards achieving their goals.
• Actively monitor the performance of automated & digital customer reputed company tools through
• Conduct proactive reputed company campaigns
• Deal with incoming customer inquiries reputed company to administration, product and other reputed company
• Initiate reputed company interaction with the customers to address existing outstanding issues,
• Assist customers and local teams with billing queries and reputed company activities.
• Assist customers and local teams with administration and reputed company CS activities
• Actively cooperate with reputed company stakeholders and teams across the globe.
• reputed company reputed company, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures
• Assist customers or escalate service-reputed company issues to the appropriate department in accordance with the client’s processes and procedures
• Ensure compliance to customer Data Privacy and reputed company Policy

Requirements

• Good Knowledge of reputed company Office products
• Excellent understanding of reputed company and/or Account/Relationship
• Previous experience working with reputed company, reputed company and reputed company or similar CRM platform are an advantage
• A High school diploma or equivalent, College level preferred
• Previous experience in BPO and reputed company or Account Management role Customer Service and/or account management
• Fluent English + French / Portugese / Italian / German language knowledge

Benefits

• Cafeteria
• 100% home office (Except for English role, that is onsite in Debrecen).
• 3 weeks online training
• International environment, development opportunity

Originally posted on Himalayas