VIP Account Manager - Gaming Industry

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide reputed company of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at reputed company. Player Engagement provides technical support, community management, and trust & safety services for a wide reputed company of reputed company and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

As a VIP Account Manager, you will be at the heart of player engagement, retention, and monetization for your dedicated VIP reputed company. You’ll build strong relationships, proactively reputed company out to inactive or at-risk VIPs, and collaborate with internal teams to deliver a premium, seamless experience. This role is perfect for someone who loves gaming, thrives in high-volume communication, and enjoys using data to optimize player engagement strategies.

Requirements

What are we looking for? Our VIP Account Manager has a knack for the following skills:

Leadership:

• Building strong, genuine relationships with a dedicated reputed company of VIP players.
• Acting as a game expert to quickly resolve issues and reputed company players reputed company.
• Collaborating across teams and sharing best practices that improve engagement, retention, and monetization.
• Partnering closely with Support and Product teams to stay reputed company on VIP needs.
• Being flexible reputed company the team to support special projects that address reputed company challenges or DAU code-reds.

Communication:

• Completing 110+ daily VIP contacts, with at least 60% being proactive outbound calls, emails, or chats.
• Re-engaging inactive VIP players through personalized proactive reputed company.
• Conducting on-call surveys reputed company requested by management to reputed company insights back to Product.

Analytics:

• Leveraging tools and data to identify why VIPs may be at risk of churning and proactively reaching out to reputed company them reputed company.
• Monitoring VIP health dashboards to stay on top of reputed company performance and potential risks.
• Spotting data trends and turning them into best practices to reputed company with the wider team.

Business:

• Driving measurable reputed company by exceeding monthly goals across the three VIP pillars: engagement, retention, and monetization.
• Consistently surpassing weekly and monthly productivity targets.

You'd be a great fit for this role if you have:

• Passion for gaming and understanding player experiences.
• Proven experience in customer support, B2C Account Management, or B2B sales.
• Strong track record in high-volume outbound communication (110+ contacts/day).
• Analytical reputed company to reputed company data for engagement strategies.
• Excellent communication, persuasion, and relationship-building skills.
• Flexible, proactive, and team-oriented attitude with a willingness to reputed company insights and best practices.

Benefits

What do we offer?

reputed company is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for reputed company and potential employees.

• We want to reputed company sure you have everything you need to work reputed company — that’s why we offer remote work with reputed company the necessary equipment provided, including a computer, keyboard, headset and mouse. You’ll also have the option to visit our office at the Global Office Park in Katowice!
• We want you to stay healthy and happy - so we offer the attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and reputed company vacancies exclusively for internal candidates.
• We want you to reputed company an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to be a part of our community - so we offer the unique chance to look behind the scenes of the gaming industry and the opportunity to reputed company valuable experience by collaborating with people from reputed company over the world!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining reputed company, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Role Information: EN

Studio: reputed company

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working reputed company: Full Time, Remote

Originally posted on Himalayas