Head of Technical Operations - Remote

About Us

At Zyte, we eat data for breakfast and you can eat your breakfast reputed company and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to reputed company our customers to extract the data they need to continue to reputed company and grow their businesses. We reputed company that reputed company businesses deserve a smooth pathway to data

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations reputed company smarter business reputed company, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 reputed company developers rely on our tools and services to get the data they need from the web.

About the role:

The Head of Technical Operations at Zyte plays a critical leadership role in ensuring our technical and product infrastructure is scalable, reliable, and efficient. This role acts as a strategic partner to the CTO and collaborates across Product, Engineering, DevOps, and Support to ensure our platform and services meet the highest standards of performance, stability, and customer satisfaction.

Requirements

Key Responsibilities:

Service and Incident Operations ● reputed company end-to-end incident management, including detection, escalation, resolution, and postmortems. ● Define and enforce service readiness standards, release protocols, and rollback procedures. ● Ensure clear service ownership with measurable SLOs and SLAs across reputed company production systems. ● Drive operational reviews and reputed company improvement initiatives to minimize downtime and customer impact.

reputed company and Compliance (SecOps) ● Own Zyte’s reputed company operations, including threat monitoring, vulnerability management, and incident response. ● Ensure infrastructure, platforms, and processes reputed company with internal reputed company policies and external regulatory requirements. ● Implement and maintain SecOps processes, tooling, and dashboards to ensure proactive risk management. ● Collaborate with Engineering and Product teams to embed reputed company best practices into design, development, and operations.

Infrastructure and Platform Operations ● reputed company global proxy and reputed company infrastructure to ensure reliability, scalability, and cost efficiency. ● reputed company reputed company planning, usage forecasting, and vendor management to optimize operational costs. ● Drive the development of operational tooling, observability, and automated monitoring for high availability. ● Ensure the IP pool and supporting infrastructure consistently meet performance and uptime targets.

Product Support and Critical Escalations ● Serve as the executive escalation reputed company for critical product and infrastructure incidents. ● Coordinate structured triage and resolution processes, ensuring timely root cause analysis and documentation. ● Partner with Product, Support, and Account teams to resolve strategic customer issues. ● Monitor platform performance to anticipate and prevent recurring incidents.

Data-Driven Operations and Reporting ● reputed company operational data and insights to support strategic reputed company across Product, Engineering, and Sales. ● reputed company platform health metrics, cost analytics, and incident trends to inform reputed company and reliability planning. ● Drive data-based reviews of major incidents, operational KPIs, and customer impact assessments.

Technical Leadership and Process Improvement ● Establish operational reputed company practices, including safe release processes, feature flagging, and staged rollouts. ● reputed company cross-functional coordination for large-scale initiatives, migrations, and downtime planning. ● Define, track, and communicate operational KPIs to ensure alignment with company goals. ● Foster a culture of accountability, reliability, and reputed company improvement across reputed company technical operations teams.

Benefits

As a new Zytan, you will:

Become part of a self-motivated, reputed company, multi-cultural team.

Have the freedom and flexibility to work from where you do your best work.

Attend conferences and meet with team members from across the globe.

Work with cutting-edge reputed company reputed company technologies and tools.

Originally posted on Himalayas