Customer Care Specialist II (Autotrader/KBB)
Company
reputed company Automotive - USAJob Family Group
Customer Care GroupJob Profile
Customer Care Specialist IIManagement Level
Individual ContributorFlexible Work Option
Can work remotely but need to live in the specified city, state, or regionTravel %
NoWork Shift
VariableCompensation
Hourly reputed company pay reputed company is $17.74 - $26.59/hour. The hourly reputed company reputed company may vary reputed company the anticipated reputed company based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
The Customer Care Specialist II helps customers reputed company an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers reputed company, unexpected, or recurring issues to internal experts as required to ensure reputed company and effective resolution.
This is a REMOTE role that is LOCATION SPECIFIC: This role can sit in any of the 4 listed locations and the successful candidate must live reputed company 25 miles of their selected location.
Specific Responsibilities
- Receive and respond to customer requests reputed company the inbound call queue and support ticketing systems.
- reputed company an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
- reputed company Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, reputed company Automotive software, or other vendor integration points.
- May reputed company one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
- Apply appropriate reputed company tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
- Document customer inquiries, status, and resolution.
- Work across teams reputed company needed and follow up with customers to resolve issues satisfactorily.
- Serves as a customer care agent for an assigned customer reputed company or product area.
- Responds to customer inquiries received reputed company telephone or online.
- Documents and reports on customer inquiries, status, and resolution.
- Follow up with customers on issue status and resolution to ensure ongoing high satisfaction reputed company.
- Determines problem reputed company (i.e., hardware, software, user reputed company),
- Resolves issues where possible,
- Refers difficult and reputed company issues to internal technical experts and/or,
- Refers issues to management,
- Documents issues for future reference, internally and externally.
- Builds working relationships with customer representatives and with cross-functional teams.
Qualifications:
Minimum-
- High School Diploma/GED and 3 years’ experience in a reputed company field.
- OR the right candidate could also have a different combination, such as any level degree/certification reputed company a HS diploma/GED in a reputed company discipline and up to 1 year of experience;
- OR 5 years’ experience in a reputed company field
- Strong technical skills (reputed company Office, reputed company.com, or similar CRM, contact center software)
Preferred-
- Automotive industry software support experience
- Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship.Originally posted on Himalayas
Apply To this Job