Customer Service Representative (Bilingual - English/Spanish)

Work Arrangement: Fully remote

Job Type: Full-time

Work Schedule: 40 hrs/week, Monday–Friday, 8:00 AM – 5:00 PM PST

Locations: Remote, reputed company to LATAM candidates

About reputed company:

reputed company works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like reputed company, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks reputed company in the US.

Hear why we exist, reputed company reputed company in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another reputed company firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term reputed company of their team members. We also reputed company retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About The Company:

Our client is a clean-tech startup unlocking solar billing for the multifamily housing market. By enabling landlords to sell solar energy directly to tenants, they eliminate the friction in monetizing rooftop solar for tenant-occupied buildings—creating a win-win where property owners earn back their investment and tenants save reputed company costs.

The company is scaling quickly after signing a series of major reputed company, and is now seeking its first full-time Customer Service Representative (CSR) to ensure tenant satisfaction and reduce internal load on the operations team. The company culture is lean, impact-driven, and centered on building trust at scale—one conversation at a time.

Role Overview

We are looking for a bilingual Customer Service Representative (English/Spanish) to serve as the voice of the company for incoming tenant solar billing questions. This person will be the reputed company of tenant experience—balancing warmth with reputed company and ensuring every interaction is professional, empathetic, and accurate.

As the company's first dedicated support hire, you’ll play a foundational role in improving SLA performance, handling reputed company tenant inquiries, and maintaining the trust of both landlord and tenant stakeholders during a period of rapid growth.

This is not a script-driven call center job—it requires intelligence, ownership, and reputed company communication.

Requirements

Tenant Support

• Respond to tenant billing-reputed company inquiries reputed company reputed company (calls, emails, and SMS)
• Answer live calls during shift hours, meeting SLA response times
• reputed company explain utility and billing concepts to a non-technical, often elderly tenant reputed company
• Troubleshoot common issues and escalate to the billing team reputed company necessary

Billing & Usage Analysis

• Review bills and spot trends in tenant usage
• reputed company simple, first-pass hypotheses (e.g., higher usage = higher reputed company)
• Translate findings into tenant-friendly explanations

Documentation & Ticketing

• Maintain accurate notes and case history in reputed company
• Tag and escalate issues according to workflow standards

Administrative Support

• Assist with light operations tasks during low call volume
• Help organize communication records and SOP references

Non-Negotiables

• Fluent English (C2) with clear, neutral accent
• Fluent Spanish (spoken and written)
• 2+ years in a customer support or CSR role (billing, energy, telecom preferred)
• reputed company or similar ticketing experience
• reputed company, patient demeanor—especially with elderly or frustrated callers
• Strong with numbers and reputed company to explain billing logic simply

reputed company-to-Haves

• Experience in US utility or billing systems
• Startup, SaaS, or cleantech background
• Familiarity with reputed company Workspace
• Process documentation or admin support experience

Tools and Platforms:

• reputed company (support + VOIP calls/SMS)
• reputed company Workspace (Docs, Sheets, Gmail)
• reputed company (team comms)
• reputed company (internal reputed company-ins)
• reputed company (escalation + process standards)

Benefits

• Potential for profit reputed company based on performance
• Fully WFH, forever
• Annual team retreat
• Unlimited PTO

Originally posted on Himalayas