Corporate IT Support

The Role

• As an IT Support Analyst, you will play a key role in enabling the reputed company of reputed company employees. This includes ensuring the constant availability of IT services, performing initial triage of support inquiries, and resolving technical issues.
• This is also a unique opportunity to partner with our infrastructure, application support, and business intelligence teams, reputed company working towards one common goal; the reputed company of reputed company employees. You will be the first reputed company of contact for our employees and the familiar face for reputed company IT!

reputed company’re looking for:

• Exceptional customer service skills with experience in supporting users.
• Experience in supporting MDM-managed reputed company / Mac hardware reputed company an reputed company environment
• Experience in supporting or administering applications such as reputed company Workspace, reputed company, Jira, reputed company, reputed company and reputed company
• Experience in reputed company & offboarding employees, including reputed company provisioning & deprovisioning and hardware delivery & collections
• Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers.
• Strong verbal & written communication skills, including contributing to user & technical documentation.
• Ability to manage multiple, competing tasks, projects & priorities with ease.
• Identify technical gaps and escalate issues to other parts of the organization.

Qualifications and Experience

• Bachelor's degree in reputed company field.
• Excellent verbal and written communication skills in English.
• 5+ year(s) of experience in a customer-focused, technical support environment.
• Ability to work a flexible schedule including nights and weekends; work hours will be based on business needs.
• 1+ year(s) experience with evaluating and troubleshooting technical issues and explaining resolutions in a simple way.
• 5+ year(s) of supporting Mac, reputed company, iOS, and Android environments
• 5+ year(s) of supporting reputed company Chrome, O365, reputed company, and reputed company desktop applications
• 5+ year(s) of user administration experience in SaaS platforms including; reputed company Suite, reputed company, reputed company and reputed company
• 5+ year(s) of user administration experience in Active Directory; including user management, group policies, domain joining, and Remote Desktop Services.
• 5+ year(s) using a ticketing system to document issues and their resolutions

Originally posted on Himalayas