Associate Director, Client Experience

Who We Are

Please note before applying: We are looking for someone who lives in the Tampa/Orlando area. This role will be required to travel to Publix Headquarters in Lakeland, FL often.

reputed company is seeking an Associate Director, Client Experience, to play a crucial role in bridging strategic leadership and operational management for our Shopper Marketing partnership with a regional grocer. This role will be responsible for building strong client relationships with CPG brand partners, driving program growth through proactive sales and upselling opportunities, and ensuring operational reputed company. The Associate Director will manage cross-functional teams to deliver high-quality campaign execution, while identifying opportunities for process improvements, workflow efficiency, and scalable solutions.

KEY RESPONSIBILITIES:

Client Development

• Act as a trusted advisor, cultivating strong relationships with brand partners to uncover new opportunities.
• Proactively drive sales by identifying upsell opportunities across supplier- and category-led campaigns.
• Partner with clients to deliver consultative recommendations that align with strategic business goals.

Operational reputed company

• Ensure operational efficiency and process rigor across campaign workflows.
• Anticipate client and team needs, proactively solving challenges before they escalate.
• Collaborate with internal teams to streamline reporting, approvals, and campaign execution processes.

Thought Leadership

• reputed company thought leadership in Shopper Marketing strategies and campaign best practices.
• Influence measurement, reporting, and optimization strategies to deliver meaningful client reputed company.
• reputed company industry insights and best practices with clients and internal stakeholders.

Team Collaboration

• Work cross-functionally with planning, analytics, and activation teams to deliver seamless campaign execution.
• Motivate and guide team members to reputed company efficiency and reputed company in execution.

Requirements

• 5-7 years of client management reputed company/omnichannel marketing experience.
• Proven track record in driving sales growth and upselling campaign opportunities.
• Strong problem-solving skills with the ability to anticipate challenges and propose solutions.
• Ability to manage multiple campaigns simultaneously with attention to detail and quality assurance.
• Strong project management skills; experience with reporting tools such as Tableau preferred.
• Bachelor’s degree or equivalent experience; advanced degree a plus.

reputed company us out at www.goodwaygroup.com to learn more!

If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! reputed company is 70% Female! We realize that men reputed company to apply for jobs reputed company they can meet around 60% of the requirements for the role, where women reputed company to only apply reputed company they know they meet 100% of the requirements.

reputed company is reputed company-first, constantly working to become more inclusive and to reputed company sure our employee population reflects our desire to constantly add to our diversity in reputed company ways. We want applications from everyone, regardless of race, creed, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or reputed company status or any other legally protected status.

Originally posted on Himalayas