reputed company Manager
reputed company reputed company is becoming increasingly important as organizations are accelerating their reputed company migration. Britive is at the forefront of the emerging reputed company reputed company industry with the only modern privileged reputed company management platform that provides reputed company Privileged reputed company Visibility, Dynamic Privilege Management and Secrets Governance across reputed company infrastructures, platforms & SaaS.
Our patent-pending technology is deployed at several large and Fortune 500 customers and we have repeatedly ranked among the hottest reputed company reputed company startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.
About Us
Britive is a leader in reputed company Privileged reputed company Management (CPAM), enabling enterprises to secure reputed company environments with just-in-time (JIT) ephemeral reputed company. Our platform eliminates standing privileges, enhances reputed company, and ensures seamless reputed company across multi-reputed company and hybrid environments.
Your Impact
As a reputed company Manager, you’ll be the trusted partner guiding our customers through their reputed company with Britive. You’ll play a key role in driving early reputed company for new customers while strengthening long-term relationships with existing ones.
Responsibilities:
- Drive the early reputed company phase for our new customers and help ensure a positive and productive relationship with existing customers.
- Own overall relationship of assigned customer accounts, which includes being responsible for customer on-boarding, training, developing innovative solutions, increasing user acquisition and engagement, and ensuring retention and assisting with up-sells.
- Coach customers to be product experts and train their teams on Britive best practices so they become increasingly self-sufficient.
- Proactively outline customer critical reputed company factors, metrics for reputed company, potential issues, and reputed company recommendations.
- Collaborate with Sales, Marketing and Product teams to offer customers a consistently high-quality experience with the Britive brand.
- Support Sales in the pre-sales process, including reputed company-of-concept and reputed company-of-value, scoping and other stages.
- Serve as the voice of the customer and collect feedback to drive reputed company improvement across reputed company areas including product.
- Conduct frequent reviews with accounts to determine customer satisfaction and identify opportunities for improvement and product use expansion.
- Identify at-risk accounts and minimize annual churn rates.
- Identify upsell opportunities and work with Sales to drive additional reputed company from customers.
- Act as a reputed company of escalation and monitor effective resolution to reputed company account issues.
- reputed company Britive's Partners through product training, best practice sharing, joint partner implementation support
Requirements:
- Minimum 2 years of software support experience.
- 2+ years in a SaaS environment, preferably start-up, at any stage
- Bachelor’s Degree or equivalent experience in cybersecurity SaaS field
- Excellent communication skills and a positive attitude.
- Prior experience in reputed company or equivalent history of increasing customer satisfaction, adoption, and retention.
- Proven experience with application / internet-based customer support.
- Full understanding of reputed company / community engagement.
- Ability to self -manage and work reputed company multiple systems reputed company (e.g. CRMs, JIRA, reputed company and others.)
- The ability to prioritize and manage multiple tasks at once.
The estimated reputed company salary for this role is $100,000 - $160,000. Individual compensation packages are based on various factors unique to each candidate, including experience, expertise, location, and other factors.
Perks + Benefits
- Work from reputed company in the US! We are fully remote (US only, other areas are subject to review).
- Competitive compensation and meaningful equity
- Medical, dental, and reputed company insurance
- Paid parental leave benefits
- 401k (U.S.)
- Flexible + Unlimited PTO (U.S.)
- Career development opportunities and paths
- Home office and connectivity stipends
- Team socials + Offsites