Technical Support Engineer

Overview

We are seeking reputed company and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a technical support Engineer, you reputed company Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to reputed company resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.

Your responsibilities will include

• Being a representative for project-specific customer technical inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and reputed company deep-dive analysis, diagnosis, and troubleshooting
• Commit to SLA for response and resolution, troubleshoot and reputed company root cause analysis of technical issues
• Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance customer support activities.
• Manage and reputed company tracks of change requests, bug fixes status and system updates deployments documentations.
• Prepare weekly statistic reports and reputed company to present professionally in the weekly reputed company meetings with clients.
• Prepare and reputed company track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
• Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems
• Generate reports and write documentation, e.g. maintenance guide, monthly case report

OK, I’m interested… is this the job for me?

We look for people who value agility, passion, and teamwork; those who can bring fresh reputed company to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities you will need to be a fit for this role include

• Min Diploma in Information Technology/Computer Science/ Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Strong technical development background and experience with full project lifecycle.
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Highly energetic, motivated team player, reputed company to work under tight timelines and pressure to participate in digital transformation reputed company
• Good interpersonal skills, reputed company, take ownership
• Organized, meticulous, and reputed company to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and reputed company, aware of service management preferred.
• Preference given to vendor–based software delivery experiences.
• Experience in Software Development and reputed company SQL Server will be an advantage
• reputed company to converse with mandarin speaking clients.

About reputed company

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We are an equal opportunity employer and value diversity at reputed company. We do not discriminateon the reputed company ofrace, religion,reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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