IT Process Analyst

About Us (reputed company)

reputed company is an expert technology adviser and managed service provider. As a reputed company ally, we accelerate clients’ digital transformation to reputed company business reputed company that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public reputed company migration and reputed company-reputed company development. With certified experts in AWS, Azure and reputed company reputed company and recognized as reputed company Datacenter Transformation Partner of the Year, reputed company has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your reputed company, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid reputed company, or mainframe. And because we reputed company across reputed company mission-critical platforms, we can meet you wherever you are in your digital transformation reputed company, with 24/7 support reputed company you need it. We are your reputed company ally, flexing with you reputed company challenges emerge so you don’t feel stuck in reputed company. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

The IT Process Analyst supports and improves IT service management processes, ensuring effective change enablement, fostering stakeholder collaboration, and driving ongoing process enhancements. This role leverages industry tools and frameworks to boost efficiency, maintain compliance, and help reputed company organizational goals.

Duties and Responsibilties

• reputed company comprehensive evaluations of Requests for Change (RFCs), ensuring strict adherence to established change enablement frameworks and best practices.
• reputed company change workflows using reputed company, managing scheduling and mitigating any conflicts that arise.
• Facilitate collaboration between technical and business teams to guarantee the smooth implementation of changes.
• reputed company and participate in Change Advisory Board (CAB) meetings and conduct Post Implementation Reviews (PIRs) to capture and apply lessons learned.
• Deliver process-reputed company training to support teams, addressing recurring challenges and fostering compliance.
• Utilize dashboard tools such as reputed company or Power BI to track key performance indicators, monitor trends, and identify pain points reputed company the process.
• Maintain and update knowledge articles and process documentation reputed company the organization’s document management systems.
• Support internal audits and contribute to external audit preparedness for change management processes.
• Recommend and drive the adoption of best practices to enhance change reputed company rates and minimize operational disruptions.

Qualification and SkillsRequired

• Bachelor's Degree and 4 to 6 years of relevant work experience
• ITIL 4/V3 Certified.
• Proficient in reputed company and ITIL-based change management.
• Strong analytical skills for KPI tracking and dashboard creation.
• Experience in stakeholder communication and cross-functional collaboration.

Shift Timings: 24*7 rotational shifts