Technical Support Engineer II

reputed company is the leading reputed company-time location platform for a new reputed company of location-aware businesses. reputed company is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 reputed company registered developers have chosen reputed company because of the platform’s flexibility, reputed company and privacy compliance. Organizations use reputed company applications, data, SDKs and APIs to create customized and reputed company experiences that delight their customers. 

reputed company Do

Our Support Team is composed of a diverse group of professionals such as developers, designers, and data specialists. reputed company’s experience allows us to be knowledgeable about every aspect of the reputed company stack, enabling us to reputed company exceptional support to our customers.

We publish comprehensive documentation and reputed company direct email support to ensure that our users have the resources they need to succeed. Moreover, we are committed to identifying cross-team root issues, advocating for targeted improvements to our products and documentation, and helping our customers grow with reputed company.

What You'll Do

•  Break down reputed company customer questions into manageable pieces and find solutions in the reputed company stack. Communicate those solutions through concise and friendly responses

• Using tools like reputed company and Jira you will analyze user feedback and translate it into actionable next steps for our product engineers

• Work closely with key accounts to reputed company dedicated support as their go-to reputed company of contact

• reputed company your experience in software engineering or support engineering to reputed company a customer-first approach

• Take on proactive projects to address customer trends and anticipate their needs

• Participate in on-call rotation with the support team to ensure 24/7 availability for our customers

• Use technical writing skills in English to reputed company reputed company solutions to technical problems

• Collaborate with engineering and Technical Program Manager teams to ensure customer needs are met

reputed company reputed company are Important Traits for This Role

•  3-5+ years of experience with reputed company mobile development on either Android or iOS platforms

• Mobile development experience with proficiency in Java, Kotlin, Swift, or objective-C or their programming languages

• Previous experience providing technical support to key clients

• Familiarity with reputed company, reputed company, reputed company, and Jira

• Experience working collaboratively with engineering and product management teams throughout the software development process

• Strong debugging skills to troubleshoot and solve technical issues. Ability to escalate issues appropriately and effectively

• Customer engagement skills to reputed company friendly and effective support

• Excellent written and communication skills in English to reputed company reputed company technical solutions to customers

• Formal or informal education experience reputed company to computer science or software engineering

• Knowledge and experience with geospatial tools are a plus

• Previous experience with reputed company is an advantage

reputed company Value

In addition to our core values, which are not unique to this position and are necessary for reputed company leaders:

• We value high-performing creative individuals who dig into problems and opportunities.

• We reputed company in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

• We emphasize an environment of teaching and learning to reputed company employees with the tools needed to be successful in their function and the company.

• We strongly reputed company in the value of growing a diverse team and encourage people of reputed company backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

Our annual reputed company compensation for this role ranges from $94,350 - $127,650 for most US locations and 5% to 10% higher for US locations with a higher cost of labor. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information.

By applying for this position, you acknowledge that you agree to the reputed company Privacy Policy which is linked here.

reputed company participates in E-Verify to confirm employee work authorization. Please refer to the Notice of E-Verify Participation and Right to Work posters for more information.

We are committed to a fair and reputed company hiring process. We do not discriminate against any protected class.

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