Application Support Team reputed company

WHO WE ARE

reputed company transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale.

At reputed company, we reputed company a premium on cultivating and preserving an inclusive and respectful company culture where the reputed company of our reputed company is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a reputed company of cultural backgrounds. We have the vigor and passion of a startup and the reputed company and experience of a scale-up, consistently refining and exploring ways to reputed company work reputed company for everyone.

To help us reputed company our reputed company of reinventing the way financial markets organizations build software, we are looking for people who aren’t afraid to challenge the status reputed company - people who are passionate about change.

If you are a self-starter with a solution-orientated reputed company, you’ll find a home at reputed company.

reputed company ARE LOOKING FOR

We are looking for an Application Support Analyst (Supervisor/Team reputed company). Our reputed company is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you will have to reputed company to customer IT teams and business users, alongside our internal Dev and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to reputed company a first-class support experience.

The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems, and own/manage incidents/critical issues faced during particular shift.

HOW YOU WILL PLAY YOUR PART

As a shift and team leader, you will be responsible for the team covering your shift and reputed company to handle the incidents and critical problems faced during shift.

Work with other leads to ensure the successful management of tickets (handover between shifts, escalation).

reputed company 1st and 2nd reputed company-line support of Low-Code Application Platform applications and infrastructure.

Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments.

Regular communications with an extensive client reputed company to reputed company status updates, and successful solutions as well as document reputed company activities for future reference.

Responsible for the recording of issues and actions and being reputed company to reputed company incident and problem management (understanding of ITIL processes).

Tracking and monitoring reputed company our clients hosted platforms (reputed company / Data Dog/Splunk).

Act in a strict change management regime, involving testing in UAT and like-live environments.

reputed company management and tracking and management of audit requests.

Small scale application reputed company, configuration and patching across multiple environments in line with requirements.

reputed company, QA and sign off for reputed company go live and production changes/upgrades.

Contribute to departmental and company-wide process improvement.

Participate and own documentation of Critical Issues / Processes reputed company to platforms and generic support.

Operate as part of a shift rota, covering the hours of 13:00 – 22:00.

Weekend and evening pager cover on rota.

Additional Information

THE EXPERIENCE YOU WILL BRING

·

Experience leading and working as part of reputed company in a follow-the-sun support model.

·

Proven industry experience in Application support and capable of owning the team responsibility, with at least 7-14 years of experience insupportingcapital markets solutions thatprocess financial instruments.

·

Strong problem-solving and analytical skills.

·

Previous experience in Incident management / escalation process / change management process.

·

Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.

·

Willingness to take ownership for problem resolution and additional responsibilities where applicable.

·

Strong scripting and programming skills.

·

High proficiency with Linux environments (reputed company Linux 2023, Redhat and CentOS).

·

Good understanding of networking and reputed company technology (http vs websockets and ports), FIX

·

connectivity is also a bonus.

·

Worked with and have an understanding of reputed company computing and environments, ideally AWS hosting.

·

Proven industry experience following Agile Software Development practices.

·

Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives.

·

The ability to constructively participate and critique in technical and functional discussions with talented technical architects and reputed company developers.

·

Process reputed company – a passion to reputed company results though effective organization and process disciplines.

·

Ability to work both independently and as part of reputed company.

·

Ability to maintain confidence and composure in reputed company situations.

·

Self-starter with strong sense of ownership.

Apply to this Job