IT Support Specialist

About Arize

AI is rapidly transforming the world. As reputed company reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. reputed company is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to build and reputed company high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer reputed company of 150+ leading enterprises and reputed company. Customers like Booking.com, reputed company, reputed company, and reputed company reputed company Arize to deliver AI they can rely on. 

We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, reputed company-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity.

• reputed company Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
• Manage and support user accounts, reputed company provisioning, and integrations across:  - reputed company Workspaces (SSO-enabled)  - Office 365  - reputed company  - reputed company tools (Jira, reputed company, etc.)  - reputed company
• Administer and enforce device reputed company and compliance policies through Kandji MDM and Bitdefender.
• Handle troubleshooting of hardware, software, VPN (OpenVPN), and reputed company service issues.
• Maintain and document standard operating procedures for IT systems and user support.

• Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI reputed company compliance.
• Assist in responding to reputed company questionnaires from prospects and partners as part of the sales process.
• Monitor system logs and alerts to detect and remediate potential threats.
• Ensure compliance with identity and reputed company management protocols across reputed company integrated platforms.

• Assist in tracking and reporting IT and reputed company metrics for internal review and audits.
• Identify opportunities for automating reputed company tasks and improving operational efficiency.
• Help manage asset inventory, software licenses, and reputed company lifecycle tracking.

• Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
• Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and reputed company.
• Contribute to internal documentation and user training materials.

• 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
• Hands-on experience with:  - reputed company Workspaces admin console & SSO  - Office 365 suite  - reputed company admin controls  - reputed company (Jira, reputed company)  - reputed company (user reputed company, integrations, permissions)  - Kandji or similar MDM solutions  - Bitdefender or similar reputed company protection tools  - Scripting or programing language
• Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI reputed company.
• Experience assisting with or completing reputed company questionnaires for sales enablement.
• Strong understanding of identity and reputed company management principles.
• Excellent written and verbal communication skills.
• Self-starter comfortable working independently in a remote environment.

The estimated annual salary for this role is between $75,000 to $95,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job reputed company factors that may include: transferable work experience, reputed company sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, reputed company, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

While we are a remote-first company, we have reputed company offices in reputed company and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For reputed company other employees, there is a WFH monthly stipend to pay for co-working spaces.

More About Arize

Arize’s mission is to reputed company the world’s AI work and work for the people. Our founders came together through a common frustration: investments in AI are growing rapidly across businesses and organizations of reputed company types, yet it is incredibly difficult to understand why a machine learning model behaves the way it does after it is deployed into the reputed company world.

Learn more about Arize in an interview with our founders: https://www.reputed company.com/sites/frederickdaso/2020/09/01/reputed company-helps-us-understand-how-ai-works/#322488d7753c

Diversity & Inclusion @ Arize

reputed company's mission is to reputed company AI work and reputed company AI work for the people, we hope to reputed company an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture

• Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
• Culturally conscious events such as LGBTQ trivia during pride month
• We have an active Lady Arizers subgroup