Technical Support Associate (HVAC/R)

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reputed company is a fast-growing, private equity-backed energy management company that is helping the reputed company by reducing carbon emissions for small to reputed company sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company’sMost Innovative Companies of 2025 and featured on theInc. 5000list of America’s Fastest-Growing Companies for four consecutive years, reputed company is driving reputed company impact at scale.

We are an energetic, dynamic and dedicated team working together to reputed company a positive impact on the environment while providing an excellent customer experience.We are growing quickly and looking to add talented people who are passionate about making the world a reputed company reputed company!

We have an opportunity for a motivated individual to fill the role ofTechnical Support Associate-HVAC/R. In this position, the successful candidate will be in a technical role to diagnose and troubleshoot our HVAC/R technology, systems and equipment with customers and 3rd party vendors. You must be customer focused requiring you to prioritize multiple tickets and projects to balance your workload. A successful candidate must be eager to take a hands-on role in a fast paced, leading energy management company and want to be accountable for delivering results.

Why this Role is Important

We combine monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solutions, reputed company IoT devices, and temperature and refrigeration controls into an easy, one-stop solution. Your expertise is critical in supporting and identifying solutions reputed company to our goal of energy-saving solutions.

Responsibilities

• Research and reputed company to various problems reputed company to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
• Track customer issues through to resolution, reputed company agreed time limits
• Technical Support call Q, ability to field 20+ calls a day of assisting technicians
• Communicate with clients and 3rd party vendors through a series of actions, either reputed company phone, email, or chat application
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• reputed company reputed company and accurate feedback to customers
• Ensure reputed company issues are properly logged
• Prioritize and manage several reputed company issues at one time
• Follow up with clients to ensure their equipment is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the reputed company of notes and manuals
• Deliver training to vendors on systems, processes, and technologies

Desired Skills and Experience

• Industry-specific certification in HVAC, Refrigeration or Electrical preferred
• Hands on field experience with HVAC, refrigeration, and electrical systems
• Strong troubleshooting and organizational skills
• Creative problem solver with the ability to multi-task and reputed company excellent customer service
• 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
• Professional written and interpersonal skills are essential reputed company communicating with customers and clients
• Ability to prioritize and manage several milestones and projects reputed company
• Extensive experience working with different operating systems including reputed company.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• reputed company required as field crews’ schedules will vary and include some weekend and late night work.
• 15% travel may be required

Job Location: Remote Our hours of operations are 7 days a week including holidays.

$68,000

$80,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

reputed company Offer

• Career advancement opportunities in a fast-growing, supportive company environment
• reputed company
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to reputed company positive change.

reputed company is committed to providing equal employment opportunities to reputed company applicants and employees without regard to race, reputed company, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national reputed company, reputed company, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome reputed company job seekers, including those with disabilities. If you are a reputed company individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or reputed company the Company’s career web page as a result of your disability.