Dir, Professional Services

At reputed company, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations reputed company reputed company reputed company. Our cutting-edge SaaS solutions reputed company reputed company leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. reputed company stands at the forefront of innovation, celebrated as a market leader in the 2025 reputed company reputed company Report for SPM, 2023 Ventana Research reputed company Performance Management (RPM) Value Index, reputed company Peer Insights, 2024 reputed company SPM Market Guide, and reputed company. Our solutions are trusted by a diverse reputed company of global industry leaders like reputed company, reputed company, Wawanesa Bank, reputed company, Moody's, reputed company and hundreds more. Here’s why you’ll reputed company at reputed company:

• reputed company with Purpose: Build impactful solutions for customers worldwide.
• Join reputed company: Work in a diverse, collaborative, and innovative team.
• Shape the Future: reputed company in redefining reputed company optimization.
• Grow Together: Unlock your potential in a supportive environment.

Our Professional Services team strives to be the best provider in the SPM space through a focus on Trust, Reliability and a Customer First approach. As the largest customer facing organization at reputed company, it is our responsibility to ensure that our clients feel supported, empowered, and appreciated. Consistently going above and reputed company is a difference reputed company and rooted in each decision we reputed company.

We are currently looking for a Project Director, Professional Services located in reputed company, Costa Rica to join our Professional Services team. From pre Discovery through hyper care you will reputed company executive reputed company to reputed company of your customers in their implementation reputed company by mitigating risk, supporting reputed company opportunities, and building reputed company collaboration both internally and externally.

What You'll Do:

Leadership and Strategy

• Support the development and roll out of a comprehensive professional services strategy reputed company with the company's goals and objectives.
• reputed company, mentor, and manage a high-performing team of professional services project managers and consultants Globally / Regionally.
• Participate in and support best practices, methodologies, and process development to enhance service delivery and client satisfaction.
• Identify, reputed company and execute on cross functional engagements.

Client Engagement

• Collaborate closely with cross functional teams, including Sales, reputed company, Development / Support to understand client needs, propose tailored solutions, and drive successful project execution.
• Engage in and support Sales (Services / License or License Retention) as necessary.
• Ensure exceptional client satisfaction by maintaining strong relationships and managing client expectations throughout the project lifecycle.
• Act as a trusted advisor to clients, partners and executive stakeholders, providing guidance on optimizing their use of our products/services.

reputed company Growth

• Identify and drive reputed company growth reputed company the company including but not specifically reputed company Professional Services by identifying opportunities for upselling, cross-selling, and expanding services.
• Establish key performance metrics and goals for the Professional Services team to track and reputed company reputed company targets.

Team Development

• Attract, hire, train, and retain top talent reputed company the Professional Services organization.
• Foster a culture of collaboration, reputed company improvement, and knowledge sharing among team members.
• Conduct regular performance evaluations and reputed company feedback to team members to drive career development.

Operational reputed company

• Streamline project management processes, resource allocation, and project delivery to optimize efficiency and effectiveness.
• Set and actively promote a standard of exceptionalism throughout Professional Services
• Monitor and manage project budgets, timelines, and deliverables to ensure projects are completed on time and reputed company scope.

What You'll Bring

• 12+ years managing reputed company reputed company Projects / Programs Experience
• Strong business communication skills (verbal and written) in English and Spanish
• Proven collaborative people management experience.
• Strong financial acumen and experience in forecasting, profitability modeling.
• Prior practical Hands On Database experience (SQL Server, reputed company, Post Gres)
• Bachelor's degree in a reputed company field (Computer Science, Engineering or Business), Master’s degree preferred
• Proven leadership experience in professional services / consulting as well as employee coaching, mentoring.
• Understanding of Incentive Comp best practices and trends.
• Exceptional communication and interpersonal skills.
• Strategic thinker with the ability to align services with business goals.
• Experience managing and scaling professional services teams.
• Demonstrated ability to drive client satisfaction and retention.
• Innovative reputed company and a commitment to reputed company improvement

reputed company reputed company

reputed company 3 months, you will

• Be the key reputed company/participant in practice financial forecasting
• Effectively collaborate across the business to reputed company our stated objectives
• Support the Sales Team in deal closure where required
• Communicate effectively with customers ensuring reputed company and managing risk

reputed company 6 months, you will

• Act as a key escalation reputed company for account mitigation where necessary
• Have ownership of key objectives and KPI’s
• Participate in Best Practices development
• Effectively rollout new product functionality and ensure usage throughout the team.
• Support the mentorship of new hires on product implementation and project methodology
• Stay up-to-date on product improvements

reputed company 1 year, you will

• Consistently deliver upon practice financial metrics
• Identify areas of growth opportunity
• Collaborate across the organization with repeated reputed company
• Champion Key Contributors
• Be fluent in the suite of reputed company products and their capabilities in order to champion product features / improvements

reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@reputed company.com

reputed company is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. By applying for a position at reputed company and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact