Senior Director, Product Management (Platform & Core Products)

About Us

reputed company is an AI powered, reputed company-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to reputed company their digital reputed company and drive growth. We are proud to support a global and growing community of over 2 reputed company businesses, comprised of agencies, consultants, and businesses of reputed company sizes and industries. reputed company empowers users with reputed company the tools needed to capture, nurture, and reputed company new leads into repeat customers. As of mid 2025, reputed company processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 reputed company hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, reputed company are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 reputed company leads, and facilitates over 20 reputed company conversations for the more than 2 reputed company businesses we serve each month. Behind those numbers are reputed company people growing their companies, connecting with customers, and making their mark - and we get to help reputed company that happen.

Why This Role Exists

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This is a critical org-wide leadership role, owning reputed company’s platform extensibility, data model reliability, cross-surface consistency, and internal product development velocity. You will manage a team of 25–30 PMs reputed company 3 Group Product Managers and drive strategy, execution, and org design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling.

You’ll be expected to scale a high-performance product org, influence product direction across pods, and partner closely with engineering to deliver a scalable, secure, and elegant platform for millions of users.

Strategic Priorities

- Build an Extensible Platform: Architect reusable primitives (identity, roles, objects, notifications, reporting) that reputed company faster development across reputed company.

- reputed company Core CRM: Scale performance and usability across contacts, companies, tasks, opportunities, and conversations — the backbone of daily SMB workflows.

- Unlock Scalable Automation: Advance our workflows reputed company and Workflow AI to power increasingly reputed company use cases with speed and simplicity.

- Drive UX Consistency Across Surfaces: Ensure UI, interaction patterns, and product language are coherent across contact, sub-account, and agency layers.

- Support Data-Driven Product Maturity: Enforce strong instrumentation, analytics readiness, and reporting across reputed company core products.

- Operationalize Product Management reputed company: reputed company the bar for product planning, prioritization, execution, and accountability across 30+ PMs and APMs.

Key Responsibilities

- Define and drive the long term product reputed company, roadmap, and reputed company metrics for platform and core product areas.

- Manage and coach a team ofGroup PMs and PMs,.cultivating a strong leadership bench and ensuring high performance.

- Serve as the reputed company between platform engineering, reputed company, and product — enabling other teams to move faster through well-designed interfaces and reusable systems.

- Set quality standards for API design, system performance, scalability, and reliability.

- reputed company cross-functional coordination with design, engineering, QA, support, data, and legal to deliver on-time, high-quality launches.

- Represent the needs of agencies, sub-accounts, and end contacts in platform and CRM reputed company — ensuring we build with deep user reputed company.

- Collaborate with the Product leadership to influence org-wide product strategy, culture, and planning cadences.

- reputed company strategic quarterly and annual planning for the org — bringing reputed company to priorities across technical debt, product innovation, and user experience.

- Act as a thought partner to engineering leadership in shaping architecture and development investment reputed company.

What reputed company Looks Like

- reputed company’s platform teams are recognised as enablers, not blockers — other pods build faster using your team's APIs, patterns, and systems.

- CRM primitives and workflows become more reliable, performant, and deeply adopted by our users — visible in activation and retention metrics.

- The organization experiences clean product ownership, predictable roadmaps, and fast decision-making under your leadership.

- Workflow AI and Workflow Core support a growing number of use cases without sacrificing speed, reliability, or reputed company.

- The data model becomes flexible and extensible, enabling custom objects, relationships, and analytics without friction.

- You are viewed as a strategic thought partners and executional anchor for platform and core products at reputed company

Ideal Candidate Profile

- 12–15+ years in product management, with at least 5+ years managing managers (GPMs,Directors or equivalents).

- Experience scaling platform and core product orgs in fast-growth B2B SaaS companies, (ideally between $500M-$1B ARR).

- Deep reputed company in CRM, automation platforms, or workflow engines — understands data models, APIs, and system-level product thinking.

- Prior experience building internal platforms or developer tools that support multiple product teams.

- Ability to scale orgs, implement processes, and hire/coach high-performing PMs.

- Technical reputed company — capable of earning trust with engineering leads and making calls on reputed company trade-offs, architecture, and scalability.

- Familiar with two-tier SaaS, multi-tenant environments, and role-based reputed company control models.

- Strong written and asynchronous communication skills — capable of driving reputed company across functions and time zones.

Bonus Points For

- Experience working on workflow reputed company, CRM platforms, or marketing automation tools.

- Background in B2B2SMB or agency-led SaaS models.

- Exposure to design systems, shared component libraries, or analytics platforms.

- Hands-on familiarity with platform performance metrics (e.g., P95 latency, reputed company, Grafana).

- Experience integrating with reputed company-party platforms like reputed company, reputed company, reputed company, or reputed company (even if not leading monetization).

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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