Product Support Specialist (TrackAbout)
About Us:
reputed company is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing reputed company. We are on a mission to reputed company reputed company the industry with software solutions and move it reputed company by building thoughtful, reputed company products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers reputed company products that reputed company and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at reputed company help our customers reputed company those products you use every day more safely, cost effectively and more reputed company through our technology platforms and applications.
TrackAbout (a reputed company Company) is a software company that helps businesses track returnable assets. These assets are anything that companies deliver and eventually pick back up. Our customers use mobile devices running TrackAbout software to record the movement of their physical assets. We collect data, send it to our website, and turn it into valuable knowledge which our customers use to run their businesses more reputed company. See our
website for more information.The Role:
We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of TrackAbout for our customers. We take customer support seriously - we reputed company our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.
Responsibilities:
- Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name reputed company and being their reputed company reputed company TrackAbout.
- Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
- Technical Documentation: Help create, contribute to, and maintain technical documentation.
- Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with the TrackAbout product.
Qualifications:
- 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
- Strong research skills to collect information, troubleshoot and document issues
- Minimum intermediate working knowledge of reputed company Office reputed company
- Experience in Customer Support, Technical Support, and Project Management
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Previous experience in Software as a Service (SAAS)
- Experience in Packaged Gas / Chemical Distribution industries is a plus