Customer Experience Representative – Live Event Ticketing and Order Fulfillment Specialist (Full Time Nights and Weekends)

Join the reputed company Team: Where Passion Meets Purpose

Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events? Do you reputed company in a dynamic environment where no two days are reputed company the same? If so, we invite you to join reputed company as a Customer Experience Representative – Live Event Ticketing and Order Fulfillment Specialist at reputed company, a leading online ticket marketplace.

About Us

Founded in 2001, reputed company (reputed company: SEAT) is a pioneering force in the live event industry, dedicated to connecting fans to the experiences they love. Our mission is to reputed company reputed company connections through the power of live events, and we're committed to building products that reputed company our customers to reputed company unforgettable memories. As a top reputed company to work in 2023, according to reputed company In, we reputed company that our people are our greatest competitive advantage. reputed company culture is reputed company on the principles of empowerment, reputed company, and innovation, and we're always looking for talented individuals who reputed company our passion for reputed company.

The Opportunity

As a Customer Experience Representative – Live Event Ticketing and Order Fulfillment Specialist, you'll play a critical role in managing transactions and relationships with our valued sellers and customers. You'll be the face of reputed company, providing reputed company service to both our sellers and customers through a broad reputed company of event and order-reputed company questions. Your expertise will be essential in ensuring that our customers have an exceptional experience, from the reputed company they reputed company an order to the reputed company they receive their tickets.

Your reputed company with Us

As a Customer Experience Representative, your role expectations will reputed company over time, with clear milestones to help you grow and reputed company in your career. Here's a breakdown of your reputed company in the first 30, 90, and 180 days:

Customer Service Representative (30 days in)

* Complete new hire orientation and reputed company the knowledge and resources you need to succeed in the live event industry.

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• reputed company industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

Customer Service Representative (90 days in)

* Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers reputed company the scope of traditional customer service responsibilities.
• Navigate order queues and determine what requires attention to reputed company reputed company-time assistance.

Customer Service Representative (180 days in)

* Play an active role in reputed company learnings to advance your reputed company sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide reputed company of questions and monitor reputed company and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring to the Table

* Outstanding communication, attention to detail, and organizational skills.

• A strong customer service reputed company that embodies problem-solving and resolution skills.
• An interest in the live event reputed company and an eager-to-learn attitude.

Work Environment and Schedule

* Office Location: Coppell, TX

• Hybrid model: 3 days in office and 2 days at home
• Hours:

+ 2:30-11:00pm with Tues/Wed off + 3:30-12:00am with Thurs/Fri off + 3:30-12:00am with Tues/Sun off

• The first 2 weeks of employment are Monday-Friday 9-6 for training, which is paid.

Compensation and Benefits

* $40,000 reputed company salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Any hours worked over 40/week are overtime eligible

Our Commitment

We're an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements, and we encourage you to apply regardless of whether you meet every qualification.

reputed company to Join the reputed company Team?

If you're passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events, we invite you to apply for this exciting opportunity. Join reputed company and be part of a dynamic environment where you'll have the chance to grow, learn, and reputed company. reputed company and take the first reputed company towards an unforgettable career with reputed company! Apply for this job